Account Service Representative

4 weeks ago


Brampton, Ontario, Canada Industrial Finishing Full time
Job Summary:

We are seeking a highly skilled and experienced Account Service Representative to join our team. In this role, you will provide exceptional customer service and support to our corporate account customers, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Provide dedicated customer service and support via telephone, email, web, and mail to assigned corporate account customers and sales representatives.
  • Maintain customer profiles and account records through periodic sales calls to establish and build relationships.
  • Understand and maintain pricing for all assigned and new corporate accounts, ensuring consistency with Stericycle's financial objectives.
  • Coordinate departmental price adjustments, contract renewals, and notice of change, updates, and tracking as necessary.
  • Provide regular and ad-hoc reporting and assistance to various Stericycle managers, including customer revenue, pricing analysis, and data warehouse statistics.
  • Serve as a liaison between customers and Stericycle operations, coordinating and resolving problems through collaboration.
  • Act as a subject matter expert, trainer, coach, and key reference contact, providing experienced direction and guidance to team members and management.
Requirements:

High school education is required. Experience in customer service, billing, and contract administration is highly desirable.

Benefits:

Stericycle offers a comprehensive benefits package, including health care, dental, vision, and prescription coverage, as well as life and accidental death and dismemberment insurance, an employee assistance program, tuition reimbursement, paid vacation and sick time, a 401(k) plan, and an employee stock purchase plan.



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