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Customer Experience Specialist
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Happiness Advisor. As a key member of our Customer Care and Happiness Centre, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the best possible experience.
Key Responsibilities- Provide timely and effective resolution to customer inquiries and concerns via phone, chat, and email.
- Engage with customers to understand their energy needs and provide tailored solutions to enhance their happiness.
- Cross-sell Rumi's diverse range of services to ATCOenergy customers, promoting our offerings and driving business growth.
- Manage personal KPIs to support overall business goals and contribute to the success of the team.
- Develop and maintain strong relationships with customers, ensuring their needs are met and exceeded.
- High School Diploma or equivalent required.
- Customer service experience, preferably in a contact centre environment.
- Excellent command of the English language, both written and verbal.
- Experience with Inbound Call Centre software and Salesforce is an asset.
- Strong knowledge of PCs and keyboarding skills.
- Proficient in Microsoft Suite applications.
- Availability to work during hours of operation on a rotating basis.
- Competitive compensation and pension matching.
- Opportunities to give back through the Rumi ÜGive program and charitable donation matching.
- Adaptable benefit packages to support your well-being.
- Hybrid work arrangements.
- Well-Being @ATCO Health & Wellness Program.
Rumi exists to make people happy by making it easier for everyone to love the places they live and work. We're building a team of Rümineers that reflect our core values and empower our people to bring their whole selves to work.
