Customer Experience Manager
4 weeks ago
At the City of Vancouver, we are seeking a highly skilled Customer Experience Manager to join our team. As a key member of our IT, Digital Strategy & 311 department, you will be responsible for leading the development and implementation of customer experience strategies that drive business value and improve service delivery.
Key Responsibilities:- Develop and implement customer experience strategies that align with business objectives and improve service delivery.
- Lead cross-functional teams to design and implement solutions that enhance the customer experience across various channels.
- Collaborate with business leaders to understand business drivers, challenges, and strategies, and use this knowledge to improve outcomes for end-users.
- Provide senior-level business and technical leadership, guiding the planning and development of business assessments on processes, systems, staffing, and service models.
- Manage technical projects of significant size from planning and design through execution and implementation.
- Bachelor's degree in computer science, computer engineering, or business administration and a minimum of seven (7) years of experience in business process management, implementing technological change, and leading a team of analysts within the public sector or large multi-stakeholder organization.
- Experience in process documentation, business process reviews, and reengineering techniques.
- Experience in decision-making with new business processes and operational improvements.
- Experience in service design practice, leveraging human-centered design principles, tools, and methodologies.
- A competitive salary range of $121,960 to $160,467 per year.
- A comprehensive benefits package, including medical, dental, and vision coverage.
- A generous retirement savings plan.
- A flexible work program that allows for remote work options.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking to make a difference in the customer experience space, we encourage you to apply.
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Customer Experience Manager
3 weeks ago
Vancouver, British Columbia, Canada City of Vancouver Full timeJob Title: Customer Experience ManagerLocated in the heart of Vancouver, we are seeking a highly skilled Customer Experience Manager to join our team. As a key member of our organization, you will be responsible for designing and implementing solutions that elevate the customer experience across various channels.Main Responsibilities:Lead the development of...
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Customer Experience Manager
3 weeks ago
Vancouver, British Columbia, Canada EightSix Network Full timeJob Title: Customer Experience ManagerAt EightSix Network, we are seeking a highly skilled Customer Experience Manager to join our team. This is a unique opportunity to lead a team of customer support and order execution associates, ensuring exceptional customer experiences across Canada.Key Responsibilities:Manage and develop a team of customer support and...
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Customer Experience Manager
3 weeks ago
Vancouver, British Columbia, Canada Victoria's Secret Full timeCustomer Experience ManagerA Victoria's Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to drive top-line sales. This role reports to the Store Manager.Key Responsibilities:Lead the sales floor and coach and develop the team to achieve sales goals.Manage performance, payroll, and...
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Customer Experience Manager
4 weeks ago
Vancouver, British Columbia, Canada EightSix Network Full timeJob Title: Customer Experience ManagerJob Summary:We are seeking an experienced Customer Experience Manager to join our team at EightSix Network. The successful candidate will be responsible for managing and developing a team that will handle both commercial and retail customers across Canada.Key Responsibilities:Manage customer support and order execution...
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Customer Experience Manager
1 month ago
Vancouver, British Columbia, Canada EightSix Network Full timeJob Title: Customer Experience ManagerJob Summary:We are seeking an experienced Customer Experience Manager to join our team at EightSix Network. The successful candidate will be responsible for managing and developing a team that will handle both commercial and retail customers across Canada.Key Responsibilities:Manage customer support and order execution...
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Customer Experience Manager
2 months ago
Vancouver, British Columbia, Canada Bureau Veritas Group Full timeCustomer Experience ManagerBureau Veritas Canada is seeking a highly skilled Customer Experience Manager to join our Business Development team. As a key member of our team, you will be responsible for driving a successful and seamless client experience throughout the customer life cycle.Key Responsibilities:Account management and assist with opportunities...
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Customer Experience Manager
2 months ago
Vancouver, British Columbia, Canada Bureau Veritas Group Full timeCustomer Experience ManagerBureau Veritas Canada is seeking a highly skilled Customer Experience Manager to join our Business Development team. As a key member of our team, you will be responsible for driving a successful and seamless client experience throughout the customer life cycle.Key Responsibilities:Account management and assist with opportunities...
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Customer Experience Manager
2 weeks ago
Vancouver, British Columbia, Canada City of Vancouver Full timeMain ResponsibilitiesThe Customer Experience Manager is responsible for leading the development and implementation of customer experience strategies across various channels. This includes designing and implementing solutions that elevate the customer experience, ensuring seamless interactions with our services and products. The manager will also be...
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Customer Experience Manager
3 weeks ago
Vancouver, British Columbia, Canada City of Vancouver Full timeMain ResponsibilitiesThe Customer Experience Manager is responsible for leading the development and implementation of customer experience strategies across various channels. This includes designing and implementing solutions that elevate the customer experience, ensuring seamless interactions with our services and products. The manager will also be...
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Customer Experience Manager
2 weeks ago
Vancouver, British Columbia, Canada Bureau Veritas Group Full timeAre you passionate about delivering exceptional client experiences and driving business growth? Do you thrive in a fast-paced environment where no two days are the same? We're seeking a highly skilled Customer Experience Manager to join our team at Bureau Veritas Canada.About the Role:The Customer Experience Manager will be responsible for driving a seamless...
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Customer Experience Manager
1 month ago
Vancouver, British Columbia, Canada beBee Professionals Full timeCustomer Onboarding SpecialistBeBee Professionals is seeking a highly skilled Customer Onboarding Specialist to provide a seamless onboarding experience for our customers. The successful candidate will be responsible for managing customer onboarding processes, ensuring customer satisfaction, and providing customer support.Key Responsibilities:Develop and...
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Customer Experience Manager
1 month ago
Vancouver, British Columbia, Canada beBee Professionals Full timeCustomer Onboarding SpecialistBeBee Professionals is seeking a highly skilled Customer Onboarding Specialist to provide a seamless onboarding experience for our customers. The successful candidate will be responsible for managing customer onboarding processes, ensuring customer satisfaction, and providing customer support.Key Responsibilities:Develop and...
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Customer Experience Manager
3 weeks ago
Vancouver, British Columbia, Canada Bureau Veritas Group Full timeAre you passionate about delivering exceptional client experiences and driving business growth?Bureau Veritas Canada is seeking a highly skilled Customer Experience Manager to join our team.The ideal candidate will have a strong background in account management and a proven track record of achieving target objectives and outcomes.Key responsibilities will...
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Customer Experience Manager
4 weeks ago
Vancouver, British Columbia, Canada Victoria's Secret Full timeCustomer Experience Manager Job DescriptionAbout the Role:The Customer Experience Manager is a key leadership position at Victoria's Secret & Co, responsible for delivering exceptional customer and associate experiences to drive top-line sales. This role reports to the Store Manager and requires a values-based leader who can inspire a team to deliver total...
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Customer Experience Manager
1 month ago
Vancouver, British Columbia, Canada Victoria's Secret Full timeCustomer Experience Manager Job DescriptionAbout the Role:The Customer Experience Manager is a key leadership position at Victoria's Secret & Co, responsible for delivering exceptional customer and associate experiences to drive top-line sales. This role reports to the Store Manager and requires a values-based leader who can inspire a team to deliver total...
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Customer Experience Manager
3 weeks ago
Vancouver, British Columbia, Canada Bureau Veritas Group Full timeAre you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? We're looking for a skilled Customer Experience Manager to join our team at Bureau Veritas Canada.Key Responsibilities: Develop and implement customer experience strategies to drive business growth and retention...
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Customer Experience Manager
3 weeks ago
Vancouver, British Columbia, Canada City of Vancouver Full timeJob SummaryThe City of Vancouver is seeking a highly skilled and experienced Customer Experience Manager to lead the development and implementation of strategic plans to enhance customer experience across various channels. The successful candidate will be responsible for designing and implementing solutions that elevate customer interactions, ensuring...
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Customer Experience Manager
2 weeks ago
Vancouver, British Columbia, Canada KPMG-Canada Full timeCustomer Experience ManagerKPMG-Canada is seeking a seasoned Customer Experience Manager to join our team in Vancouver. As a key member of our Customer team, you will play a leadership role in supporting engagements with large, complex organizations on their CX and Digital strategies. This role is about sales, delivery, and practice development. You will...
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Customer Experience Manager
3 weeks ago
Vancouver, British Columbia, Canada KPMG-Canada Full timeCustomer Experience ManagerKPMG-Canada is seeking a seasoned Customer Experience Manager to join our team in Vancouver. As a key member of our Customer team, you will play a central role in delivering a structured process to shape an ambitious and practical path for clients to realize value.Key Responsibilities: Support the marketing and support of winning...
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Customer Experience Manager
2 months ago
Vancouver, British Columbia, Canada BrainStation Full timeAbout the RoleWe are seeking a highly skilled and motivated individual to join our team as a Coordinator, Growth Operations. As a key member of our growth team, you will play a critical role in delivering exceptional customer experiences across various channels and platforms.ResponsibilitiesManage and maintain responsibility for all inbound customer...