Customer Experience Manager

3 weeks ago

Vancouver, British Columbia, Canada KPMG-Canada Full time
Customer Experience Manager

KPMG-Canada is seeking a seasoned Customer Experience Manager to join our team in Vancouver. As a key member of our Customer team, you will play a central role in delivering a structured process to shape an ambitious and practical path for clients to realize value.

Key Responsibilities:

Support the marketing and support of winning the trust of clients resulting in sold work;
Lead a team of high performers, maintain strong client relations and shape the deliverable of outstanding work products;
Create followership and support recruiting, marketing and practice administration as required.

Requirements:

5 - 10 years experience delivering client service excellence;
2 - 3 of those years will be with a professional services firm;
Have worked in 1-2 of the key industries we serve: Financial Services, Retail and Government;
Experience in delivering project based, milestone driven work;
Strategic and intellectual thinker who can deliver strategy, technology, design and process through the lens of a digital experience;
Can research, curate, organize and synthesize diverse and complex data sets to inform CX and Digital transformation plans;
Guide the development compelling proposals and deliverables in logical and creative ways;
Able to prepare for and deliver presentations and facilitate workshops with experience doing so to senior level audiences.

KPMG-Canada Total Rewards:

The expected base salary range for this position is $115,000-$130,000 and may be eligible for bonus awards. The determination of an applicant's base salary within this range is based on the individual's location, skills & competencies, and unique qualifications. In addition, KPMG-Canada offers a comprehensive and competitive Total Rewards program.

Our Values:

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG-Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG-Canada as your employer of choice.

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