Homeless Information System Trainer and Support Specialist
7 days ago
We are seeking a highly skilled Homeless Information System Trainer and Support Specialist to join our team at the Ontario Municipal Social Services Association. The successful candidate will be responsible for providing initial and ongoing training and support to users of the Homeless Individuals and Families Information System (HIFIS).
Key Responsibilities:
- Promote HIFIS to new users and provide training and support to ensure successful adoption and utilization of the system.
- Develop and maintain partnerships with federal government staff to provide training and technical support on HIFIS.
- Orient, train, test, and update users on HIFIS and related legislation, regulations, policies, and practices.
- Analyze and report on HIFIS aggregate data and trends, and assist in the development of community data reports on homelessness issues.
- Prepare statistical fact sheets and report cards based on data compiled by HIFIS.
- Participate in the optimization of HIFIS.
- Participate in meetings, committees, and task forces as assigned.
- Ensure that services provided meet Regional customer service standards.
- Maintain expertise in technical skills and program knowledge by reviewing technical literature, participating in regular field practice, and attending training, seminars, and conferences as required.
Requirements:
- Successful completion of a Community College Diploma in Computer Science, Information Technology, Business Administration, or a related discipline, or an approved equivalent combination of education and experience.
- Minimum three years of experience designing and delivering adult training/education in a social services environment, and/or demonstrated experience supporting a technical application, testing databases, and identifying inconsistencies in system operations.
- Demonstrated experience in computer systems development process.
- Valid Ontario Class "G" driver's license and a reliable vehicle to use on corporate business.
- Knowledge of and demonstrated ability in corporate core competencies, including customer service, communication, teamwork, initiative/self-management, accountability, flexibility, and adaptability.
- General knowledge and demonstrated ability in instructional design, analysis, measurement, and evaluative methods, facilitation, and presentation skills.
What We Offer:
We offer a comprehensive benefits package, including a defined benefit pension plan, discounts and incentives, and a commitment to creating an inclusive and diverse workplace. If you are a motivated and experienced professional looking for a challenging opportunity, please apply at job posting #5197.
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Vaughan, Ontario, Canada Ontario Municipal Social Services Association Full timeJob Summary: We are seeking a highly skilled Homeless Information System Trainer and Support Specialist to join our team at the Ontario Municipal Social Services Association. This is a permanent, full-time position located in Newmarket, with a hybrid work arrangement that includes 50% onsite work. Key Responsibilities:Provide initial and ongoing training and...
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