Shipments Resolution Coordinator

14 hours ago


Mississauga, Ontario, Canada Purolator Inc Full time

Purolator Inc. is Canada's leading integrated freight, package, and logistics provider. For over 60 years, we've helped promises get where they need to be.

We're looking for a skilled Support Representative to join our team in Mississauga East. This role will involve resolving problem and return shipments within the assigned terminal, collaborating with internal and external stakeholders.

As a key member of our operations team, you'll play a crucial role in ensuring timely and efficient delivery of packages to customers. Your expertise in customer service, operations management, and shipping and receiving operations will be essential in this role.

Here are some details about this position:

  • Schedule: Monday to Friday FLOAT, 20 hours per week, Various shifts
  • Contact customers or colleagues to obtain and enter package information or resolve delivery issues
  • Scan, sort, and reorganize undelivered freight and process freight damages
  • Prepare packages for redelivery (tracking data, labels, repackaging, etc.)
  • Inspect damaged packages
  • Use computer applications (i.e., Salesforce) to track completed customer shipments and review and close case logs
  • Audit arrivals and communicate any delays to the Unit Manager and Regional Retail Manager

We offer a competitive salary range between $18-$25 per hour, depending on your experience and qualifications. If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we'd love to hear from you



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