Air Imports Coordinator
5 days ago
Job Title: Air Imports Coordinator
Job Summary:
We are seeking a skilled Air Imports Coordinator to join our team at CB Canada. In this role, you will be responsible for communicating with customers, UPS origins, Traffic and Sales groups to provide problem resolution, ocean freight rate analysis, and tracking/tracing information.
Key Responsibilities:
- Process international transportation orders and quotes time in transit for services.
- Communicate with internal/external customers via phone, fax, and email.
- Analyze data and respond to customer communications in a timely manner.
- Process international shipments and ensure specific customer requirements are followed.
- Follow up on requests, review rates as needed, track and route shipments and orders, prepare reports, and update customer files and profiles.
- Work with customers, suppliers, and various shippers to route, pick-up, and/or trace shipments as necessary.
- Resolve problems and maintain ongoing professional relationships with customers and vendors.
- Obtain proofs of delivery and charges from international agents.
- Maintain quality standards established by CB Canada, our customers, and vendors.
- Escalate problems and concerns to immediate supervisor or manager.
- Effectively communicate with customers and suppliers as necessary.
Qualifications:
- High school diploma, GED, or International equivalent.
- 2+ years' customer service experience in a fast-paced ocean freight facility environment.
- Demonstrated ability to manage multiple tasks under minimal supervision with a high attention to detail.
- Strong analytical, oral/written communication, customer service, and time management skills.
- Experience in transportation, logistics, and freight forwarding working with ocean processes.
- Proficient Microsoft Office skills (Word, Excel, and Outlook).
- Typing skills 35-40 wpm - Preferred.
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