Account Manager

4 weeks ago

London, Ontario, Canada paretofm Full time
About the Role

We are seeking a highly skilled and experienced Account Manager to join our team at ParetoFM. As an Account Manager, you will be responsible for managing and delivering high-quality FM services to our clients across multiple sites in London.

Key Responsibilities
  • Manage and deliver FM services to clients across multiple sites, ensuring high-quality service delivery and excellent customer satisfaction.
  • Develop and maintain strong relationships with clients, stakeholders, and internal teams to ensure effective communication and collaboration.
  • Conduct regular site visits to monitor service delivery, identify areas for improvement, and implement corrective actions as needed.
  • Manage and coordinate with internal teams, including operations, maintenance, and customer service, to ensure seamless service delivery.
  • Develop and implement service improvement plans to enhance client satisfaction and service delivery.
  • Manage and report on key performance indicators (KPIs) to ensure service delivery meets client expectations.
Requirements
  • Minimum 3 years of experience in FM operations, with a strong background in service delivery and customer satisfaction.
  • Proven track record of delivering high-quality FM services to clients, with a focus on customer satisfaction and service improvement.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients, stakeholders, and internal teams.
  • Strong problem-solving and analytical skills, with the ability to identify and implement solutions to improve service delivery.
  • Ability to work independently and as part of a team, with a strong focus on collaboration and communication.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and experienced Account Manager looking for a new challenge, please apply today

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