Cash Handling Specialist
4 weeks ago
Job Summary:
Cash Handling Specialist is responsible for managing the care, control, transfer, and balancing of financial assets at the gaming site. This role requires exceptional guest service skills, accuracy in handling cash, chips, and voucher transactions, and compliance with AGCO regulations.
Key Responsibilities:
- Provide friendly and courteous service to guests by handling financial transactions with integrity
- Accurately process guest transactions for cash, chips, or vouchers
- Comply with AGCO, FINTRAC, and Anti Money Laundering policies
- Identify and detect counterfeit bills and gaming vouchers
- Redeem foreign currencies for CAD funds or gaming vouchers/chips using accurate exchange rates
- Fulfill and balance Customer Ticket Redemption units
- Reconcile and fill departmental transfers, cash floats, and prepare bank deposits
- Effectively resolve guest complaints and comments regarding transactions or concerns
Requirements:
- Completion of a secondary school diploma
- 1+ years of experience in customer service and handling cash (preferably large volumes)
- Strong knowledge of cash, foreign currency, and other settlement types
- Working knowledge of computer software and ability to learn new software and systems
- Strong mathematical aptitude, ability to work within a confined space, and good hand-eye coordination
- Ability to work in a physically demanding area and be familiar with a high-volume, fast-paced, shift work environment
- Excellent communication, multi-tasking, organizational, teamwork, and analytical skills
- The ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario
Working Conditions:
Candidates must be ready and willing to work at both locations, a flexible schedule, including evenings, weekends, holidays, and overnights. The hours of work and location will be based on operational needs.
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