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Service Delivery Manager

2 months ago


Mississauga, Ontario, Canada Kaizen Lab Inc. Full time
Job Title: Manager of Support Services

Rodan Energy is a leading North American energy services company that delivers valuable energy solutions to help clients reduce their energy costs and GHG emissions. We are seeking a strategic leader to join our team as a Manager of Support Services.

Job Summary

We are looking for a highly skilled and experienced professional to manage a team of technical experts in providing power systems, telemetry, communications, and associated technical services to our clients. The successful candidate will be responsible for strategic planning, team management, customer engagement, and continuous improvement of service delivery processes.

Key Responsibilities
  • Manage work assignments to ensure optimal utilization of team members and contractors in delivering projects safely, on time, and on budget.
  • Develop and/or oversee project plans and resources for equipment installation, customer care, and ongoing maintenance to meet project scope and client requirements.
  • Responsible for new construction projects and maintenance/testing services in high-voltage environments.
  • Develop and implement systems to ensure the effective and timely delivery of projects.
  • Oversee the end-to-end service delivery process, from requirements gathering to deployment and ongoing support.
  • Monitor service level expectations and key performance indicators (KPIs) to ensure client satisfaction and operational excellence.
  • Identify and implement process improvements to enhance efficiency and quality of service delivery.
  • Maintain a safe and healthy workplace, including proper work procedures, documentation, safety standards, training, safety audits, and compliance monitoring.
Requirements
  • Post-secondary education in a related technical field (e.g., electrical engineering, electrical technician/technologist), or other relevant work experience.
  • ~5+ years related work experience in a supervisory capacity.
  • Advanced computer skills (MS Office, Outlook, CRM, MS Project).
  • Valid driver's license and insurance.
About Us

Rodan Energy is strongly committed to diversity and equality of opportunity. We strive to create an environment that is welcoming and inclusive for everyone. As a leading North American energy services company, we deliver valuable energy solutions that help our clients reduce their energy costs and GHG emissions, facilitate electrification, and enhance power grid efficiency.

We are a trusted solutions provider to North America's largest energy users, power producers, and utilities. For over 20 years, Rodan Energy has been developing, enabling, and managing grid-connected energy resources.

We are a company that values innovation, teamwork, and customer satisfaction. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.