Hotel Receptionist

We are seeking a highly organized and customer-focused Front Desk Hotel Clerk to join our team at Park Inn Motel.

• Register arriving guests and assign rooms in a timely and efficient manner.
• Process group arrivals and departures, ensuring seamless check-in and check-out experiences.
• Take, cancel, and change room reservations as needed, maintaining accurate records.
• Provide guests with information on hotel facilities and services, as well as recommendations for local points of interest.
• Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
• Maintain an inventory of vacancies, reservations, and room assignments to ensure optimal hotel operations.
• Answer telephone calls and relay messages to guests and staff, providing excellent customer service.
• Assist guests with special needs, ensuring their comfort and satisfaction.
• Contact guests to deliver requested wake-up calls, demonstrating attention to detail.
• Provide exceptional customer service, responding to guest inquiries and resolving issues promptly.

• 1 year to less than 2 years of experience in a similar role.
• Secondary (high) school graduation certificate.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Excellent communication and interpersonal skills, with a focus on customer satisfaction.
• Ability to maintain confidentiality and handle sensitive information with discretion.

• A competitive salary and benefits package, including a health care plan.
• A permanent position with opportunities for growth and development.
• A dynamic and supportive work environment, with a focus on teamwork and collaboration.
• 37.5 hours of work per week, with a regular schedule and opportunities for overtime.

We are an equal opportunities employer, committed to diversity and inclusion. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity to join our team at Park Inn Motel.