Virtual Client Registration Assistant
1 week ago
About the Role:
Fonemed is seeking a motivated and detail-oriented Virtual Client Registration Assistant to join our team. As a Virtual Client Registration Assistant, you will be the first point of contact for patients calling in with health-related concerns. Your primary responsibility will be to obtain key demographics and health-related information from patients and register this information accurately into our software programs for follow-up by our clinicians.
Key Responsibilities:
- Obtain key demographic and health-related information from patients and register this information accurately into our software programs
- Direct callers to our Registered Nurses, Nurse Practitioners, and/or other Clinicians in an appropriate manner
- Perform minor technical troubleshooting of patient portals
- Monitor biometric alerts from patients within our software system and call patients to determine if they need follow-up from one of our clinicians
Requirements:
- High School Diploma
- Previous experience in customer service and/or a call center environment preferred
- Excellent communication skills
- Ability to work in a fast-paced and busy environment
- Ability to handle upset patients and de-escalate upset patients
What We Offer:
- Competitive hourly rate
- Opportunities for advancement
- Supportive team environment
- Work from home
System Requirements:
- Private home office space
- Computer (Desktop or Laptop)
- Second Monitor
- Keyboard and Mouse
- USB Headset
- High-speed Internet
About Fonemed:
Fonemed is a dynamic and innovative Virtual Healthcare company committed to delivering exceptional services to our clients. We are a growing company who values our greatest resource - our people. We provide a collaborative company culture and a welcoming team.
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