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Operational Excellence Leader

2 months ago

Toronto, Ontario, Canada Fidelity Investments Full time

About the Role

Fidelity Investments is seeking a seasoned leader to drive process and service excellence within our Finance & Corporate Services department. As an Operational Excellence Leader, you will oversee the development of a new program and team that will leverage six sigma, client centric service design, process control, and other process excellence techniques to optimize operational processes, reduce risk, and enhance client experience.

Key Responsibilities

  • Develop and manage an enterprise-wide operational excellence program for Fidelity Canada
  • Work with senior leadership to establish goals that satisfy the needs of the Executive Team
  • Maintain awareness of process improvement programs and initiatives in place at other Fidelity companies and align elements of Canadian program where appropriate
  • Develop and maintain a strong alliance with the Fidelity Canada Risk team to ensure a strong focus on risk reduction is an integral aspect of our program
  • Oversee the application of advanced analysis and techniques to monitor and assess key business processes to reduce risk, minimize error, maximize efficiency, and enhance customer experience

Requirements

  • 8-10 years of operational excellence/process improvement experience within Financial Services or relevant industries
  • Demonstrated team leadership & people management experience
  • University degree or equivalent experience
  • Experience in Lean/Six Sigma Black Belt/Master Black Belt or other advanced operational efficiency disciplines is an asset

What We Offer

  • A dynamic and inclusive work environment
  • Opportunities for career growth and development
  • A competitive compensation and benefits package