Operational Excellence Leader

1 month ago

Toronto, Ontario, Canada Fidelity Canada Full time
Operational Excellence Strategy & Management

Take a leading role in the development and ongoing management of an enterprise-wide operational excellence program for Fidelity Canada.

Key Responsibilities:
  • Work with senior leadership to establish goals that satisfy the needs of the Executive Team
  • Develop and maintain a strong alliance with the Fidelity Canada Risk team to ensure a strong focus on risk reduction is an integral aspect of our program
  • Oversee the application of advanced analysis and techniques to monitor and assess key business processes to reduce risk, minimize error, maximize efficiency, and enhance customer experience
  • Work closely with client-focused business units to ensure client-centric service design is central to all operational models
Technical Knowledge, Innovation, and Change Management

Instil a mindset of innovation to the organization, providing constant focus and communication of emerging technologies and solutions to improve processes, efficiency, and mitigate risk.

Develop an enterprise-wide change management mindset and lead the organization in the delivery of end-to-end organizational change that will cultivate operational excellence.

Harness the available data around the firm and identify gaps where required data does not exist as part of a cohesive strategy to use data to drive decision-making on process reengineering and efficiency.

Provide leadership that helps improve efficiency, effectiveness, professionalism, and staff engagement.

Demonstrated team leadership and people management experience.

Experience in Lean/Six Sigma Black Belt/Master Black Belt or other advanced operational efficiency disciplines is an asset.

What We Offer:
  • A diverse and dedicated group of people who make a real difference for our clients and communities every day
  • A wide range of opportunities to grow and develop your career in an inclusive environment where you'll feel valued and supported to be your best - both personally and professionally
  • A chance to work with a top employer in Canada, recognized for its commitment to diversity, equity, and inclusion

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