Operational Excellence Leader

1 month ago

Toronto, Ontario, Canada Fidelity Canada Full time
Operational Excellence Strategy & Management

Take a leading role in the development and ongoing management of an enterprise-wide operational excellence program for Fidelity Canada.

Key Responsibilities:
  • Work with senior leadership to establish goals that satisfy the needs of the Executive Team
  • Develop and maintain a strong alliance with the Fidelity Canada Risk team to ensure a strong focus on risk reduction is an integral aspect of our program
  • Oversee the application of advanced analysis and techniques to monitor and assess key business processes to reduce risk, minimize error, maximize efficiency, and enhance customer experience
  • Work closely with client-focused business units to ensure client-centric service design is central to all operational models
Technical Knowledge, Innovation, and Change Management

Instil a mindset of innovation to the organization, providing constant focus and communication of emerging technologies and solutions to improve processes, efficiency, and mitigate risk.

Develop an enterprise-wide change management mindset and lead the organization in the delivery of end-to-end organizational change that will cultivate operational excellence.

Harness the available data around the firm and identify gaps where required data does not exist as part of a cohesive strategy to use data to drive decision-making on process reengineering and efficiency.

Provide leadership that helps improve efficiency, effectiveness, professionalism, and staff engagement.

Demonstrated team leadership and people management experience.

Experience in Lean/Six Sigma Black Belt/Master Black Belt or other advanced operational efficiency disciplines is an asset.

Requirements:
  • Outstanding project and program management skills
  • Strong networker with access to external networks of key industry stakeholders

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process.

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