Assistant Manager, Spruceland Mall

4 weeks ago

Prince George, British Columbia, Canada Canadian Tire Corporation Full time

Responsabilités

Le gestionnaire assistant est responsable de la direction d'une équipe, de la formation et du suivi pour s'assurer que les normes de service sont fournies à chaque client.

  • Dirige l'équipe, forme et suit pour s'assurer que les normes de service sont fournies à chaque client.
  • Dirige la fonction commerciale B2B Mark's, y compris la saisie et la gestion des commandes, et forme l'équipe pour s'assurer que les commandes sont exactes et livrées à temps.
  • Fournit une expérience omnicanal exceptionnelle en proposant des ventes en ligne dans les magasins et en remplissant les commandes en ligne dans les délais définis.
  • Supporte l'expérience client en traitant les commandes et en déplaçant les stocks vers les rayons à temps.

Opérations

  • Implémente, communique et s'assure que les procédures opérationnelles, les processus et les politiques sont respectés.
  • Gère l'horaire et le suivi de l'exécution des opérations de livraison/reception, de la gestion des commandes en ligne, de la gestion des fonds et des systèmes d'opérations et de conformité.
  • Aide à la préparation et à l'exécution des inventaires annuels.
  • Veille à ce que les politiques et procédures de conformité de la LP, des fonds et de la sécurité et de l'hygiène soient respectées.
  • Assume la responsabilité de toutes les opérations du magasin en l'absence du gérant du magasin.

Formation

  • Dirige l'équipe et forme et suit pour s'assurer que les normes de service sont fournies à chaque client.
  • Crée et communique l'exécution du plan journalier pour les activités opérationnelles.
  • Communique de manière claire et concise avec l'équipe, menant des réunions de démarrage de la journée et des séances de coaching efficaces.
  • Veille à ce que l'équipe complète les formations requises dans les délais.

Leadership

  • Agit en tant qu'ambassadeur de la marque en promouvant les marques et la culture.
  • Continue à motiver l'équipe et les performances par le biais de programmes de reconnaissance, de concours de magasin, de compliments de clients, etc.
  • Maintient les attentes de gestion de performance de Mark, y compris la discipline progressive où nécessaire.
  • Veille à ce que le processus disciplinaire soit appliqué de manière cohérente et impartiale.
  • Promeut et maintient un environnement de travail positif, motivant (sûr, inclusif et émancipateur).

Compétences requises

  • Provenance de la capacité à former, à former et à développer l'équipe de département et l'équipe du magasin, en fixant des attentes, en communiquant, en formant, en donnant des retours d'information et en offrant un soutien continu.
  • Provenance de la capacité à créer et à gérer un plan quotidien, hebdomadaire pour le département et le magasin.
  • Compétences exceptionnelles en communication et en organisation.
  • Compétences de formation et de mentorat exceptionnelles.
  • 3-5 ans d'expérience en vente au détail requise.
  • Énergie élevée, enthousiasme et envie de réussir.
  • Compétences de base en informatique requises.

À propos de nous

Nous croyons en la création d'un environnement où le sentiment d'appartenance est florissant et où la diversité, l'inclusion et l'équité font partie intégrante de tout ce que nous faisons.

Nous sommes unis dans notre objectif d'être ici pour contribuer à améliorer la vie au Canada.

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