Store Manager

4 weeks ago


Prince George, British Columbia, Canada Mark's Full time

Leadership Role

This leadership role is responsible for providing exceptional customer service and ensuring the delivery of service model standards to each customer.

  • Provides leadership to the team, consistently coaches, and follows up to ensure the delivery of service model standards.
  • Enforces delivery of operating model customer service standards.
  • Provides an exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.
  • Supports the organization in customer acquisition through the promotion of customer loyalty and credit card programs.

Operations

  • Demonstrates and follows up on execution of visual compliance standards, store maintenance, and pricing standards.
  • Establishes and follows up on execution of weekly price changes, promotional set-ups, and department POP as per workbook.
  • Responsible for delivering annual corporate shrink targets through team education, enforcement of LP and audit standards, and rigid inventory control.
  • Oversees preparation for annual inventories.
  • Ensures compliance of all corporate LP, Cash and Audit, and OH&S policies and procedures.
  • Creates and monitors the creation of efficient store weekly scheduling for both sales and support functions.

Training and Development

  • Provides continuous feedback and coaching to management and team members based on key metrics and observed behaviors.
  • Creates development plans and conducts annual appraisals for management team and direct reports; supports and coaches to improve performance gaps.
  • Ensures execution of the customer experience and provides resolution for all customer concerns.
  • Develops and leads recruiting and hiring strategy for the store, maintains a complete team.
  • Creates succession plans through continuous training and development.

Leadership and Culture

  • Acts as a brand ambassador by promoting brands and culture.
  • Continually motivates team and performance through recognition programs, store contests, customer compliments, etc.
  • Maintains Mark's performance management expectations, including progressive discipline where necessary.
  • Follows the disciplinary process consistently and impartially.
  • Promotes and maintains a positive and motivating work environment (safe, inclusive, and empowering).

Requirements

  • Proven ability to coach, mentor, and develop department team and store team.
  • Proven ability to build and manage a daily, weekly plan for the department and store.
  • Exceptional communication skills and organizational skills.
  • Superior training and mentoring skills.
  • 3-5 years retail experience required.
  • High energy, enthusiasm, and a drive to succeed.
  • Basic computer skills required.

Compensation

A competitive base salary of $57,600 to $86,400, company benefits, bonuses, or any additional compensation.


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