Software Implementation Specialist

1 month ago

Calgary, Alberta, Canada MediSolution Full time
Job Title: Software Implementation Specialist

We are seeking a highly skilled Software Implementation Specialist to join our team at MediSolution. As a key member of our implementation team, you will work closely with customers to understand their business requirements and configure our CityView software solution to meet those needs.

Key Responsibilities:

  • Interpret and apply project information within the scope of the project.
  • Configure software with workflow and business rules to allow customers to conduct and streamline their business processes.
  • Work with Data Conversion Specialists to achieve a smooth transition of legacy client data.
  • Conduct training sessions for end-users on how to use the software in both remote and classroom-led sessions.
  • Be an expert on the functionality and capabilities of the software to respond to client queries and provide outstanding customer service.

Requirements:

  • 5+ years of software configuration and/or end-user training experience.
  • Experience identifying, defining, analyzing, and documenting client work processes, data, systems, and/or related activities.
  • Post-secondary education in a technology-related discipline or equivalent work experience.
  • Outstanding oral and written skills, as well as telephone manner.
  • Experience with local government and understanding of the general licensing and permit process.
  • An understanding of database (installed and web-based) applications and experience with MS SQL Reporting Services (or equivalent).

What We Offer:

  • Health Insurance from day 1 (medical, dental, vision, life, short and long-term disability, AD&D).
  • A casual work environment that offers comfort while providing superior service to our customers.
  • Opportunities for professional growth and development.

Why Join Us:

We are a financially strong company owned by the largest software company in Canada (CSI). We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

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