Veterinary Care Coordinator
1 week ago
Client Care Coordinator
Maternity Leave Coverage, Full-Time
404 Veterinary Emergency and Referral Hospital is looking for an exceptional full-time Client Care Coordinator to join our team in this maternity leave coverage opportunity. This vital support role requires an organized, motivated, and empathetic individual to create a warm and welcoming environment for our patients and pet parents.
- Create a warm and welcoming environment for our patients and pet parents
- Ability to answer a multiline phone system and track and book appointments effectively
- Place outbound calls to pet parents for follow-up and future appointment bookings
- Respond and manage email correspondence; clients, referring veterinarians & internal office messages
- Admit and discharge pet patients
- Invoice and bill; create estimates, obtain pet owner confirmation and process payments
- Schedule appointments
- Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
- General housekeeping duties; cleanliness of reception area, pet holding areas and common areas
- Will to learn more regarding; veterinary services, updated medical office procedures and assist the Veterinary staff with various tasks and treatments
- Previous customer service or front desk experience in hospitality is an asset
What VCA Canada Offers
With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture of wellness and appreciation.
- VCA Canada Student Loan RRSP Program
- Competitive wages and benefits
- Annual uniform allowance
- Exceptional career development: there is room to grow
- RRSP Employer 5% Match Program
- Extensive online anytime-anywhere access to journals and textbooks
- Employee Assistance Program to support your health and wellbeing
- Referral Bonus Rewards
- Opportunities to give back to your community through VCA initiatives
- Generous personal pet care discounts
- And extra perks like shopping discounts and cool wellness apps
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