Veterinary Care Coordinator

1 week ago


Toronto, Ontario, Canada VCA Canada Full time

Client Care Coordinator

Maternity Leave Coverage, Full-Time

404 Veterinary Emergency and Referral Hospital is looking for an exceptional full-time Client Care Coordinator to join our team in this maternity leave coverage opportunity. This vital support role requires an organized, motivated, and empathetic individual to create a warm and welcoming environment for our patients and pet parents.

  • Create a warm and welcoming environment for our patients and pet parents
  • Ability to answer a multiline phone system and track and book appointments effectively
  • Place outbound calls to pet parents for follow-up and future appointment bookings
  • Respond and manage email correspondence; clients, referring veterinarians & internal office messages
  • Admit and discharge pet patients
  • Invoice and bill; create estimates, obtain pet owner confirmation and process payments
  • Schedule appointments
  • Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
  • General housekeeping duties; cleanliness of reception area, pet holding areas and common areas
  • Will to learn more regarding; veterinary services, updated medical office procedures and assist the Veterinary staff with various tasks and treatments
  • Previous customer service or front desk experience in hospitality is an asset

What VCA Canada Offers

With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture of wellness and appreciation.

  • VCA Canada Student Loan RRSP Program
  • Competitive wages and benefits
  • Annual uniform allowance
  • Exceptional career development: there is room to grow
  • RRSP Employer 5% Match Program
  • Extensive online anytime-anywhere access to journals and textbooks
  • Employee Assistance Program to support your health and wellbeing
  • Referral Bonus Rewards
  • Opportunities to give back to your community through VCA initiatives
  • Generous personal pet care discounts
  • And extra perks like shopping discounts and cool wellness apps


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