Veterinary Care Coordinator

2 weeks ago


Toronto, Ontario, Canada VCA Canada Full time

Veterinary Care Coordinator

We are currently welcoming a full-time Client Care Coordinator to join our team at VCA Canada Downtown Animal Hospital. We are a well-established, fast-paced veterinary clinic in the heart of the city with a strong focus on customer service and patient care.

  1. Excellent customer service skills; a real aptitude for putting pets and pet parents at ease.
  2. Ability to answer a multiline phone system and track and book appointments effectively.
  3. Scheduling appointments; admitting and discharging pet patients.
  4. Invoicing/billing; creating estimates and processing payments.
  5. Taking initiative and working independently.
  6. A Veterinary Assistant (VA) or Veterinary Assistant Office Administration (VAOA) program certificate is an asset.
  7. General housekeeping duties; cleanliness of reception area, pet holding areas, and common areas.
  8. Willingsness to learn more regarding veterinary services, updated medical office procedures, and assist the Veterinary staff with various tasks and treatments.
  9. A love for all companion animals.

What VCA Canada Offers

We offer a caring culture of wellness and appreciation, with opportunities to grow and develop in your career. Our extensive network of hospitals across Canada provides a diverse experience and a local community feel.

  • VCA Canada Student Loan RRSP Program – ask us more.
  • Competitive wages and benefits.
  • Annual uniform allowance.
  • Exceptional career development.
  • RRSP Employer 5 % Match Program – saving for your future just got easier.
  • Extensive online anytime-anywhere access to journals and textbooks.
  • Employee Assistance Program to support your health and wellbeing.
  • Referral Bonus Rewards.
  • Opportunities to give back to your community through VCA initiatives.
  • Generous personal pet care discounts.
  • And extra perks like shopping discounts and cool wellness apps.


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