Data Assurance and Quality Control Specialist
1 week ago
We are seeking a skilled Data Quality Assurance Administrator to join our team. The successful candidate will be responsible for ensuring that all studies are configured accurately to meet customer specifications before being processed.
Key Responsibilities- Study Processing and Quality Assurance
- Follow established procedures to configure studies and define tasks clearly for accurate processing.
- Assign re-configuration tasks and escalate cases when necessary.
- Conduct quality checks, ensuring data meets accuracy standards and customer requirements.
- Communicate study hold notes to customers when adjustments or clarifications are needed.
- Configuration and Customer Communication
- Review and validate study configurations to ensure alignment with customer expectations.
- Proactively identify and address potential issues, collaborating with production leads and support specialists.
- Provide clear customer updates, setting realistic expectations and proposing solutions as needed.
- Process Improvement and Team Collaboration
- Participate in team discussions and projects, offering insights and suggestions for improving efficiency and quality.
- Collaborate with other teams to resolve discrepancies and share knowledge.
- Train new hires in study configuration, providing feedback to enhance team quality.
- Technical Skills and Knowledge
- Strong attention to detail and problem-solving abilities.
- Familiarity with the traffic industry and traffic patterns is a plus.
- Proficient in following instructions and process-oriented with an efficiency focus.
- Communication and Interpersonal Skills
- Ability to clearly articulate issues, raise concerns, and communicate with team members and customers.
- Experience collaborating within a team environment and working effectively with diverse personalities.
- Education and Experience
- High school diploma or equivalent; some post-secondary education is preferred.
- Prior experience working in a process-driven role with a focus on achieving quality standards.
- A competitive salary of $65,000 - $80,000 per year.
- Comprehensive health benefits starting on day one.
- RRSP Matching Plan.
- Virtual Healthcare Service providing employees and their families access to healthcare providers 24/7.
- Enhanced paternity and maternity leaves.
- 3 Weeks Paid Vacation.
- Virtual fitness classes.
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