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Customer Service Specialist
2 months ago
The Customer Service - Counter Sales representative acts as the primary point of contact for incoming branch customers. They are responsible for providing excellent customer service by interpreting customer needs, troubleshooting issues, ensuring order accuracy and recommending products and solutions.
Key Accountabilities:- Team Player: Being supportive and working collaboratively in a team environment.
- Customer Service Oriented: Providing excellent customer service is key for this role as it will require maintaining and building customer relations through product quotations and sales.
- Detail Oriented: Generates, modifies, and checks sales orders and correctly fills out applicable documentation.
- Communicator: Strong verbal and written communication with our customers and staff.
- Organized: Being organized is key due to the high volume of customer requests that will require you to adjust and work through interruptions.
- Comfortable with Technology: This role requires using the phone, computer, and our POS system.
- Electrical distribution/counter sales experience is an asset.
- Ability to use upper body full range of motion for wire cutting and hauling.
- Previous electrical industry experience is an asset.
- Basic mathematical skills with the ability to calculate simple equations mentally.
- Beginner computer skills with proficiency in MS Office & the ability to learn new software.
- Wide range of expertise in the products and services provided by E.B. Horsman & Son.
Teamwork & Collaboration | Integrity | Commitment | Reliability | Initiative | Continuous Improvement
