SAP Business Solutions Expert

3 weeks ago

Sherbrooke, Quebec, Canada BRP Full time

Business Solutions Deployment Lead

The Business Solutions Deployment Lead at BRP plays a crucial role in leading the deployment and evolution of solutions within assigned business areas. This includes acting as a single-point-of-contact between end-users and the Centre of Excellence, providing in-depth experience and knowledge of the business domain and its processes. The ideal candidate will work collaboratively with the Centre of Excellence to bring best practices forward in the business area.

Key Responsibilities

  • Take ownership of business ecosystem insights linked to deployed processes/features.
  • Take ownership of the processes/features that will be deployed.
  • Participate in testing activities: solution and transactions.
  • Develop, improve training and reference material.
  • Deliver end-users training and coaching prior to deployment/release.
  • In collaboration with the ambassador, participate in the impact analysis (current processes, roles, tools, and structure) and future-state communication to the business.
  • In collaboration with the ambassador, support business readiness.
  • Participate actively in SAP BPs community activities and training.
  • Manage role/profile assignments approval.

During Hypercare Phase

  • Be an active member of the Business support team based on defined roles and responsibilities.
  • Support end-users' questions or concerns.
  • Log, prioritize, and manage priorities issues and defects.
  • Ensure priorities review with the Business Coordinator and CoE team.
  • Communicate status and impacts related to fixes and improvements.
  • Perform integrated "fix" testing (and/or coordinate with SME).
  • Create security provisioning requests.
  • Reinforce end-users training concepts and solution usage.

Sustainment - Business Integration

  • Act as the Single-point-of-contact (SPOC) for managers/end-users within assigned business areas.
  • Refer to the BPL/Ambassador when more advanced expertise is required or the requested changes are significant.
  • Conduct end-user training when new features are deployed.
  • Onboard new employees in their business area on processes and systems.
  • Maintain security end-user list for assigned business area.
  • Work with business processes leads in establishing continuous improvement goals.
  • Small Improvements and Fixes integrated testing (and/or coordinate with SME).
  • Improve, and maintain training & reference material libraries to ensure sustainment.
  • Analyse and interpret data to propose recommendations and improvements
  • Bring best practices within assigned business area to gain efficiency, improve value, and lean processes, by:
    • attending community calls and/or leadership governance.
    • suggesting improvements and process updates.
    • providing input to communications, policies, and strategies.
    • releasing best practice guidelines and keeping an eye on trends and new features.

Requirements

  • Bachelor's degree in business administration, information technology, or any relevant disciplines related to business. Master's degree is an asset.
  • 2 to 3 years of experience in order management or supply chain management. Experience in business analysis, process improvements, project management are a plus.
  • Strong interest and curiosity for technology-based solutions and knowledge of SAP/S4/Hana are highly valuable assets.
  • Versed in Microsoft environment & SQL.
  • Strong communication skills with the ability to clearly articulate messages to various audiences.
  • Leadership skills and ability to influence, inspire, and encourage colleagues and rally others toward a common goal.
  • Team player with the ability to establish and maintain strong relationships.
  • Embrace change and ability to role-model desired to-be behaviours.
  • Ability to plan tactics, set priorities, and perform tasks in a fast-paced environment.
  • Creative and ability to think out-of-the-box.
  • Strong business acumen.
  • Fluency in spoken and written French and English

We Value Diversity

BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs, and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead.

Benefits at BRP

We go all in on benefits to fuel your dreams, grow your skills, and take care of you. Here are a few of the benefits you can expect:

  • Annual bonus.
  • Generous paid time away for winding down and creating the future of recreational products.
  • Pension plan for retirement.
  • Collective saving opportunities.
  • Industry-leading healthcare, fully paid by BRP.

What We Offer

We value our employees and offer a unique work environment that fosters creativity, innovation, and collaboration. Our employees enjoy a range of benefits, including flexible work schedules, summer shutdowns, holiday season shutdowns, educational resources, and discounts on BRP products.

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