Global Technical Powersports Solutions Expert
6 days ago
We're seeking a skilled Technical Service Advisor to join our team at BRP, a world leader in recreational vehicles and boats. This role offers an exciting opportunity to work with innovative products and contribute to the company's growth.
About BRPHeadquartered in Valcourt, Quebec, Canada, BRP operates manufacturing facilities worldwide, employing close to 20,000 passionate individuals. Our company is driven by a spirit of ingenuity and customer focus, creating a culture that values diversity, inclusivity, and employee growth.
Job OverviewThis role is responsible for providing expert technical support to dealerships, representing BRP globally, and building strong relationships with partners and dealer networks. You will have the opportunity to:
- Act as a front-of-house advisor, offering efficient and expert advice, performing diagnostics, and answering inquiries quickly.
- Provide technical solutions to dealership technicians and support other departments.
- Guide dealers on best practices related to BRP policy, processes, and guidelines.
- Proactively support and coach partners and dealers on technical support and inquiries.
- Represent BRP and build relationships through event participation.
- Identify emerging issues or trends, highlight them quickly, and escalate when necessary to improve and optimize support services.
To succeed in this role, you should possess:
- A basic technical degree or relevant qualification in powersports, automotive, marine, or small engine mechanics.
- At least 2 years of experience in a powersports dealership or similar environment with general mechanical knowledge.
- Strong troubleshooting and diagnostic skills, with a thorough understanding of electrical and mechanical theory.
- The ability to navigate electronic parts catalogues, engineering drawings, and bill of materials.
- Excellent written and verbal communication skills, with the ability to articulate thoughts, ideas, and technical terminology.
- The ability to adapt easily to different circumstances, individuals, and situations, and work in a multicultural environment.
- Bilingual (EN/FR).
As a valued member of our team, you'll enjoy a range of benefits, including:
- Annual bonus: we recognize your hard work and dedication.
- Generous paid time away: take breaks to recharge and pursue your passions.
- Pension plan: we're committed to ensuring your financial security.
- Collective saving opportunities: tap into the strength of our saving programs.
- Industry-leading healthcare: fully covered by BRP, so you can focus on what matters.
- Flexible work schedule: balance your life and work with ease.
- Summer schedule: pause and enjoy the season.
- Holiday season shutdown: relax and recharge with your loved ones.
- Education resources: stay cutting-edge and advance your skills.
- Discount on BRP products: experience the thrill of our innovative products.
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