Business Process Analyst

3 weeks ago

Toronto, Ontario, Canada IVARI Full time
Business Process Analyst

At ivari, we're committed to making a difference in the world of life insurance. As a Business Process Analyst, you'll play a key role in helping us achieve this mission. Your responsibilities will include analyzing business needs, eliciting and documenting requirements, and communicating with stakeholders to ensure seamless system development and implementation. You'll work closely with our Enterprise Web Services team to provide end-to-end support throughout the systems development life cycle. Your analytical skills and knowledge of life insurance domain will be invaluable in helping us understand digital user behavior and identify opportunities for website enhancements.

Key Responsibilities:

* Develop business requirement documentation, system design specifications, and use cases
* Organize and present information to business stakeholders for review and approval
* Act as a subject matter expert on supported applications and liaise with the team and stakeholders for functionality enhancements and new developments
* Conduct analysis to arrive at solutions through JAD sessions and/or related research gathering processes
* Engage in the development and execution of testing plans, test scenarios, and test cases
* Work with web developers to ensure adequate tracking on key website features and provide web analytics dashboards on website engagement and performance
* Provide implementation support, production support, and problem resolution for application systems and associated test environments
* Contribute to the overall analysis, scoping, estimating, and planning for projects

Requirements:

* Post-secondary education in Information Technology, Business Administration, or equivalent work experience
* 2+ years of experience as a Business Systems Analyst or equivalent
* LOMA certification is an asset
* Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of management, business, IT, and vendor resources
* Fundamental knowledge of website structure, design, web analytics, and web accessibility
* Experience with SQL, HTML, XML, and JSON
* General understanding of best practices involved with user-experience (UX) design
* Knowledgeable in data-driven analysis or data mapping or design flow practices
* Ability to facilitate business meetings and JAD sessions at all levels of the organization
* Sound knowledge of Systems Development Life Cycle (Agile)

We offer a competitive compensation package, including health and dental benefits for the entire family from Day 1, a pension plan with 100% match by ivari, and an employee savings plan with 75% match to help you save even more. We also offer flexible and hybrid work arrangements and a commitment to inclusivity reflected in our safeguards, policies, and commitments to remove barriers and provide equal opportunities to prospective and current employees, without discrimination.

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