Retail Store Team Lead

3 weeks ago


Courtenay, British Columbia, Canada OPEN CONNECTION Full time
Role Summary

OPEN CONNECTION is seeking a highly skilled Retail Store Team Lead to oversee sales and operations in our retail establishment. As a key member of our team, you will be responsible for supervising staff, assigning duties, and ensuring seamless customer satisfaction.

Key Responsibilities
  • Supervise a team of 5-10 staff members, providing guidance and support to achieve business objectives.
  • Assign sales workers to duties, ensuring optimal productivity and efficient use of resources.
  • Authorize payments by cheque and order merchandise as needed.
  • Establish work schedules, ensuring adequate staffing levels to meet customer demand.
  • Resolve customer complaints, supply shortages, and other issues that may arise.
  • Organize and maintain inventory, ensuring accurate stock levels and minimizing losses.
  • Supervise and coordinate activities of workers, promoting collaboration and teamwork.
  • Conduct performance reviews, providing constructive feedback to improve staff performance.
Requirements
  • Secondary (high) school graduation certificate.
  • 1 year to less than 2 years of experience in a supervisory role.
  • Excellent oral communication and interpersonal skills, with the ability to multitask and work in a fast-paced environment.
  • Proficiency in MS Outlook and ability to work in a team-oriented setting.
  • Permanent work arrangement, 40 hours per week, with flexibility to adapt to changing business needs.


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