Hotel Receptionist
4 weeks ago
Job Summary: We are seeking a highly organized and customer-focused Hotel Front Desk Clerk to join our team at Grizz Hotel. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing room assignments, and ensuring a seamless check-in and check-out experience for our guests.
Key Responsibilities:
- Register arriving guests and assign rooms in a timely and efficient manner.
- Process group arrivals and departures, taking into account special requests and preferences.
- Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date records.
- Provide guests with information on hotel facilities and services, including dining options, amenities, and local attractions.
- Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
- Maintain an inventory of vacancies, reservations, and room assignments, ensuring accurate and up-to-date records.
- Answer telephone calls and relay messages to guests and staff, providing excellent communication and customer service skills.
- Assist guests with special needs, such as wheelchair accessibility or dietary requirements.
- Contact guests to deliver requested wake-up calls and ensure a smooth and stress-free stay.
- Perform light housekeeping and cleaning duties as needed, maintaining a clean and comfortable environment for our guests.
- Provide exceptional customer service, responding to guest inquiries and resolving any issues in a timely and professional manner.
Requirements:
- Secondary (high) school graduation certificate.
- Experience in a customer-facing role, preferably in the hospitality industry.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
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