Hotel Receptionist

4 weeks ago


Revelstoke, Canada Grizz Hotel Full time

Job Summary: We are seeking a highly organized and customer-focused Hotel Front Desk Clerk to join our team at Grizz Hotel. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing room assignments, and ensuring a seamless check-in and check-out experience for our guests.

Key Responsibilities:

  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, taking into account special requests and preferences.
  • Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date records.
  • Provide guests with information on hotel facilities and services, including dining options, amenities, and local attractions.
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Maintain an inventory of vacancies, reservations, and room assignments, ensuring accurate and up-to-date records.
  • Answer telephone calls and relay messages to guests and staff, providing excellent communication and customer service skills.
  • Assist guests with special needs, such as wheelchair accessibility or dietary requirements.
  • Contact guests to deliver requested wake-up calls and ensure a smooth and stress-free stay.
  • Perform light housekeeping and cleaning duties as needed, maintaining a clean and comfortable environment for our guests.
  • Provide exceptional customer service, responding to guest inquiries and resolving any issues in a timely and professional manner.

Requirements:

  • Secondary (high) school graduation certificate.
  • Experience in a customer-facing role, preferably in the hospitality industry.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

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