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Hotel Receptionist

4 weeks ago

Revelstoke, Canada Grizz Hotel Full time

At Grizz Hotel, we are seeking a skilled Hotel Receptionist to join our team. As a key member of our front desk staff, you will be responsible for providing exceptional customer service to our guests. Your duties will include registering arriving guests, assigning rooms, and processing group arrivals and departures. You will also be responsible for taking, canceling, and changing room reservations, as well as providing information on hotel facilities and services. Additionally, you will process guests' departures, calculate charges, and receive payments. Your attention to detail and organizational skills will be essential in maintaining an inventory of vacancies, reservations, and room assignments. You will also be responsible for answering telephone calls and relaying messages, as well as assisting clients/guests with special needs. If you have a passion for delivering exceptional customer service and are able to work in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel, and change room reservations
  • Provide information on hotel facilities and services
  • Process guests' departures, calculate charges, and receive payments
  • Maintain an inventory of vacancies, reservations, and room assignments
  • Answer telephone calls and relay messages
  • Assist clients/guests with special needs

Requirements:

  • Secondary (high) school graduation certificate
  • Experience an asset

Working Conditions:

  • Work Term: Permanent
  • Work Language: English
  • Hours: 30 to 40 hours per week