Senior Application Support Specialist

4 weeks ago

Halifax, Nova Scotia, Canada Royal Bank of Canada> Full time

Job Summary

Job Description

What is the Opportunity?

You will be supporting the Sophis application for the equity derivatives business, ensuring the stability and availability of this critical application used for life cycle management of trades from trade feed to PnL and risk management and settlement.

This role involves supporting front office, middle office (trade support / finance), and back office (operations) daily to ensure business functions run smoothly.

You will be responsible for maintaining the integrity of the data quality derived from our official EOD Market Data and positions which are priced by our Model Library.

Key Responsibilities

  • Address issues pertaining to front office, middle office and back office that impact the business' ability to perform daily functions.
  • Drive improved stability and higher quality of data delivered to front office, middle office and back office.
  • Contribute to the configuration of our monitoring platform ITRS, while actioning triggered events.
  • Document new issues that occur and maintain/enhance existing documentation to ensure consistent steps performed for known issues.
  • Coordinate between several groups to remediate issues (Support, Development, Analytics, Quants).
  • Investigate pricing failures and resolve issues utilizing various skills including SQL, Unix, Windows.
  • Develop scripts to automate processes using Powershell and other scripting languages.
  • Engage in platform related projects which include vulnerability remediation, business continuity practice and automation of day-to-day tasks.
  • Perform change and release practices to deploy proprietary and vendor based software.

Requirements

  • 3+ years' experience supporting applications on equity derivatives or similar business.
  • SQL language (3 years, Oracle preferred)
  • Python scripting experience (1-2 years)
  • Monitoring experience of high availability trading applications, batch processing or similar.
  • Job Scheduler experience (i.e. BMC Control-M, Autosys, Cron, etc.)
  • Windows Server (3 years)
  • Linux experience (3 years)

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • Opportunities to do challenging work
  • Opportunities to take on progressively greater accountabilities

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