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Executive Dining Services Director
2 weeks ago
The Assistant General Manager (AGM) plays a vital role in delivering exceptional dining services to residents at Atria Senior Living, Inc. As a key member of the management team, the AGM is responsible for overseeing the dining room and housekeeping teams, ensuring a unique and memorable dining experience.
- Hiring, training, scheduling, and counseling staff, including dining room waitstaff and housekeeping personnel, is a crucial aspect of this role.
- Providing timely feedback and consistent performance management is essential in achieving high standards of service delivery.
- Establishing and managing labor and supplies budgets, as well as expenses, requires strong financial acumen and organizational skills.
- Managing schedules based on resident census and budgets, controlling overtime within established standards, is a key challenge in this role.
- Delivering high levels of customer service and creating a restaurant-style dining atmosphere is critical to resident satisfaction.
- Collaborating with the Executive Chef and General Manager/Executive Director ensures that residents receive excellent food, service, and dining programs.
- Reviewing the daily menu with residents and staff, coordinating room service delivery when necessary, is an important aspect of this role.
- Promoting quality and compliance by supporting building inspections, quality checks of housekeeping, kitchen, and dining room, and ensuring adherence to life/safety rules is essential.
- Training staff on Company standards, including cleanliness, sanitation, appearance, service, and satisfaction, is vital in maintaining high standards of service delivery.
- Verifying that all tables are set according to Company standards is a key aspect of this role.
- Solving issues before they become problems or complaints is critical in ensuring resident satisfaction and loyalty.
Salary Estimate: $70,000 - $90,000 per year, depending on location and experience.