Senior Community Operations Manager

1 month ago


Brandon, Manitoba, Canada Atria Retirement Canada - Riverheights Terrace Full time

At Atria Retirement Canada - Riverheights Terrace, we are seeking a highly skilled Senior Community Operations Manager to join our team. As a key member of our operations team, you will play a critical role in ensuring the smooth day-to-day operation of our community.

About the Role

The Senior Community Operations Manager is responsible for overseeing the overall performance of our community's operations, including dining services, housekeeping, and maintenance. This includes:

  • Directing the dining room and housekeeping teams to ensure exceptional service and high-quality standards
  • Establishing and managing labor and supplies budgets, as well as controlling expenses
  • Managing schedules according to resident census and budget requirements, with control over overtime
  • Providing timely feedback and coaching to team members to ensure consistent performance management
Key Responsibilities
  • Hire, orient, schedule, train, coach, and counsel dining room waitstaff and housekeeping staff
  • Review daily menus with residents and staff, coordinating room service delivery where applicable
  • Work closely with the Executive Chef and General Manager/Executive Director to maintain resident satisfaction with food, service, dining programs, and housekeeping services
  • Ensure all life/safety rules are followed and perform quality checks of housekeeping, kitchen, and dining room
  • Solve issues before they become problems or complaints
Requirements
  • A minimum of two years of prior work experience in front-of-house supervision and leadership, including managing employees, recruiting, customer service, labor scheduling, budgeting, and expense management
  • Ability to work in a team setting and provide strong customer service
  • Basic computer skills – Microsoft Word, Excel, Outlook
  • Able to carry a serving tray with at least 4 meals and/or beverages at any given time
  • Able to clean apartments and dining room as needed
  • Must possess valid driver's license and satisfactorily meet and be in compliance with Company's Motor Vehicle Policy standards
Benefits and Compensation

We offer a competitive salary range of $55,000-$65,000 per year, depending on experience, as well as a comprehensive benefits package, including health, dental, vision, and life insurance, retirement savings plan, tuition reimbursement, and paid holidays and PTO.



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