Lead Supervisor I

3 weeks ago

Toronto, Ontario, Canada Tapestry Full time

Role Overview:

The Lead Supervisor is a key member of our store team, responsible for driving sales and operational excellence. This role requires a highly motivated individual who can lead by example, model Coach's behaviors, and deliver results-driven performance.

Sales Responsibilities:

  • Understand organizational objectives and make informed decisions in partnership with Store Managers and Assistant Store Managers to drive business growth.
  • Endorse, model, and develop teams to deliver Coach's Selling and Service expectations.
  • Enforce sales strategies, initiatives, and growth across all categories.
  • Work with Store Managers and/or Assistant Store Managers to flex store business strategies and personal selling techniques to contribute to overall store and financial results.
  • Leverage floor supervisor assignment responsibilities to deliver strong metrics and remain results-driven.

Operations Responsibilities:

  • Manage daily operational tasks according to Coach standards, switching gears based on the needs of the business.
  • Demonstrate strong business acumen and interact regularly with supervisors.
  • Maintain interior and exterior upkeep of the building with corporate office partnership.
  • Understand and use all retail systems and reporting tools to make informed decisions.

Competencies:

  • Drive for Results: Exceed goals successfully, consistently performing at high levels.
  • Customer Focus: Dedicated to meeting customer expectations and requirements.
  • Creativity: Develop new ideas and connections among previously unrelated notions.
  • Interpersonal Savvy: Relate well to people, build rapport, and establish effective relationships.
  • Learning on the Fly: Learn quickly, adapt to change, and analyze successes and failures for improvement.
  • Perseverance: Pursue goals with energy, drive, and determination.

Requirements:

  • 1-3 years of previous retail experience (cashier/stock experience, sales, preferably in a luxury retail service environment).
  • Possess current knowledge of fashion trends and competition in the marketplace.
  • High school diploma or equivalent; college degree preferred.
  • Knowledge of cash register systems, basic computer skills, and ability to work a flexible schedule.

Estimated Salary: $60,000 - $80,000 per year, depending on location and experience. Join Tapestry, Inc., an equal opportunity and affirmative action employer, and pride yourself on hiring and developing the best people. All employment decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

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