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Tenant Support Worker

1 month ago

Vancouver, British Columbia, Canada Sprott Shaw College Full time
Job Title: Tenant Support Worker

About the Role:

The Tenant Support Worker is a vital member of our team, responsible for providing support and guidance to residents in our housing community. This role requires a strong understanding of Indigenous histories and cultures, as well as the ability to work with marginalized and diverse populations.

Key Responsibilities:

  • Provide guidance and support to residents with daily tasks and activities
  • Monitor residents' ability to maintain their suite and arrange for supportive services as needed
  • Assist residents in connecting with community support services, such as mental health programs and social services
  • Help tenants maintain their housing through individualized life skill programs and referrals to relevant organizations
  • Monitor visitor flow and ensure visitors sign in/out
  • Deal with emergencies and perform administrative duties as required

Qualifications:

  • Experience working with Indigenous and at-risk communities
  • Grade 12 diploma or equivalent
  • Three years of related experience or an equivalent combination of education and experience
  • Crisis Intervention, Naloxone Administration, and Conflict Resolution Training are considered assets
  • Basic First Aid Training Certificate
  • Criminal Record Check

Knowledge, Skills, and Abilities (KSAs):

  • Knowledge and understanding of Indigenous histories and cultures in Canada
  • Knowledge and understanding of the issues facing Indigenous and marginalized people in an urban setting
  • Knowledge of office administration procedures
  • Knowledge and understanding of computer systems, including Microsoft Office
  • Knowledge of emergency procedures, including police, fire, and ambulance
  • Ability to work effectively with diverse populations and maintain professional boundaries
  • Ability to communicate effectively, both verbally and in writing

What We Offer:

  • Extended Health
  • Dental Benefits
  • Employee Assistance Program
  • Vision Care
  • 15 Sick Days per Year
  • 13 Statutory Holiday Days and 1 Discretionary Day Off with Pay per Year
  • Education or Training Allowance

How to Apply:

If you are passionate about working with Indigenous and marginalized communities, please submit your application. We thank all applicants for their interest, but only those selected for an interview will be contacted.