Parking Services Supervisor

2 weeks ago

Victoria, British Columbia, Canada City of Victoria Full time
Parking Services Supervisor Job Description

Job Summary: We are seeking a highly skilled and experienced Parking Services Supervisor to join our team at the City of Victoria. The successful candidate will be responsible for coordinating customer and administrative services, including cash management, customer inquiries, and scheduling for parking ambassador programs and services.

Key Responsibilities:

  • Coordinate, assign, and review the work of full-time, part-time, and auxiliary positions, offering administrative, reception, parking ambassador functions.
  • Ensure schedules, procedures, and established performance and safety standards are met.
  • Make recommendations on employee selection, promotion, discipline, and development.
  • Provide employee orientation and training and make recommendations on employee performance appraisals.
  • Perform administrator function for City customer service queries and calls for service.
  • Produce various routine reports on customer volumes, trends, and response tracking.
  • Coordinate and deliver training to City ambassador staff.
  • Conduct ticket reviews as required and ensure adjudication procedures and requirements are adhered to.

Requirements:

  • Diploma in Business Administration or related field.
  • Current and valid Class 5 B.C. Driver's Licence.
  • 4 years of related experience, including supervisory experience.
  • Or an equivalent combination of education and experience.

Working Conditions:

  • Office environment.
  • Physical Effort: Sit with arms unsupported while keyboarding (often).
  • Mental Effort: Deal with complaints and negative comments (occasional).
  • Visual/Auditory Effort: Focus on a variety of source data and computer for short periods (often).

Key Skills and Abilities:

  • Organize and prioritize the work of a unit.
  • Understand and apply the techniques of customer service operations, and financial reporting.
  • Sound knowledge of financial systems.
  • Working level operation of current City of Victoria word processing, spreadsheet, and related specialty software.
  • Maintain accurate records and prepare budgets.
  • Supervise staff.
  • Establish and maintain effective working relationships.
  • Deal effectively with the public and outside agencies.

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