Enterprise Service Delivery Lead

3 days ago


Old Toronto, Canada Thomson Reuters Full time
Job Overview

We are seeking an experienced Enterprise Service Delivery Lead to join our team at Thomson Reuters.

About the Role

The successful candidate will be responsible for ensuring that Thomson Reuters receives the highest level of service quality and efficiency from internal and external Service Providers. This includes day-to-day management, operational escalations, and integration with Service Providers.

Main Responsibilities
  • Manage Service Management integration between Thomson Reuters business areas and Service Providers.
  • Ensure integration of internally and externally sourced service portfolios.
  • Review and align input from demand management for new/changed services and service requirements.
  • Partner with application development teams to deliver operational readiness for new products and features.
  • Collaborate with stakeholders to define roadmaps for products and processes.
Key Skills
  • Proven capability and experience in application support management at an enterprise level.
  • Strong organizational and conflict management skills.
  • Strong people management skills and experience.
  • Strong IT Service Management and standards experience.
  • SIAM Certification.
  • ITIL Certification.

The estimated salary for this position is $85,000-$110,000 per year, depending on qualifications and location. We offer a competitive benefits package and opportunities for professional growth and development.


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