Senior Java Developer for Voice Biometrics Solutions
2 weeks ago
About the Role
We are seeking a skilled Senior Java Developer to join our eContact team, responsible for developing and supporting contact center applications and related technologies.
Key Responsibilities
- Develop and maintain multiple applications, including our cloud-based Voice Biometrics solution (Gatekeeper) and Genesys cloud applications.
- Support CTI applications in a contact center environment with Avaya and Genesys components.
- Provide technical documentation and user documentation for solutions.
- Develop custom programming solutions, scripting, and application configuration.
- Deliver technical knowledge transfers to end-user representatives.
- Manage technical aspects of vendor deliverables, including adherence to budgets, timelines, and quality.
- Rotate 3rd line (on-call, after-hours) support and continually assess and plan the environment.
Requirements
- Undergraduate degree in Computer Science or technical equivalent.
- 5-10 years of experience with Java, Python development in an enterprise environment.
- Technical experience with contact center environments.
- Experience developing for CTI applications.
- Experience developing for applications integrated with SQL databases.
- Experience with cloud integrations.
- Experience working with Voice Biometrics applications, including Gatekeeper or similar.
- Experience working with Genesys Cloud.
- Excellent verbal and written communication skills.
- Excellent organizational skills and ability to manage multiple complex initiatives.
What We Offer
- Diversity, Equity, Inclusion & Allyship.
- Accessibility and Workplace Accommodations.
- Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
- Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits.
- Community Engagement opportunities.
Working Location
Hybrid
Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas, guided by our purpose: "for every future". We help our customers, their families, and their communities achieve success through a broad range of advice, products, and services.
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