Senior Java Developer for Voice Biometrics Solutions
3 weeks ago
We are seeking a highly skilled Senior Java Developer to join our team in Toronto, Canada. As a key member of our eContact team, you will be responsible for developing and supporting contact center applications and related technologies.
Key Responsibilities- Develop and maintain cloud-based Voice Biometrics solutions, including Gatekeeper, and Genesys cloud applications.
- Design and implement CTI applications in a contact center environment with Avaya and Genesys components.
- Support and maintain Genesys Chat and Email on-prem and cloud solutions, as well as Verint applications such as Call Recording, Workforce Management, Speech Analytics, and DPA.
- Deliver functional enterprise solution components on time and budget through delivery/adherence to project implementations and application integration, technical documentation of solution, user documentation of solution, development of custom programming solutions, scripting, application configuration, integration with cloud and on-prem solutions through APIs and other means.
- Manage technical aspects of vendor deliverables in enterprise solutions, including adherence to budgets, timelines, quality, and accuracy of technical deliverables.
- Accountable for rotating 3rd line (on-call, after hours) support, and continual environment assessment and capacity planning.
- Lead implementation, integration, security, and programming best practices by maintaining up-to-date knowledge of solution components, delivery methods, and abilities.
- Undergraduate degree in Computer Science or technical equivalent.
- 5-10 years of experience with Java, Python development in an enterprise environment.
- Technical experience with, or supporting, contact center environments.
- Experience developing for CTI applications.
- Experience developing for applications integrated with SQL databases.
- Experience with cloud integrations.
- Experience working with Voice Biometrics applications, including Gatekeeper or similar.
- Experience working with Genesys Cloud.
- Experience with cloud solutions.
- Experience with API development.
- Experience with TSAPI/JTAPI.
- Excellent verbal and written communication skills.
- Excellent organizational skills and the ability to manage multiple complex initiatives.
- Technical designations an asset (i.e. Avaya, Verint, Genesys, Microsoft, etc.).
- Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank.
- Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.
- Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
- Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits will start on day one.
- Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital, and much more.
Hybrid
Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families, and their communities achieve success through a broad range of advice, products, and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
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