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People Operations Manager
1 month ago
About Us:
At AssistIQ, we're revolutionizing the healthcare supply chain by empowering providers with accurate data and insights. Our AI-driven software solution offers seamless tracking, real-time visibility, and actionable insights, enabling waste reduction and better revenue capture.
About the Role:
As our People Operations Manager, you'll have the opportunity to join a growing team and build a talent management strategy that drives business growth. You'll be responsible for maintaining company-wide policies, updating employee handbooks, and conducting quarterly pulse checks to gauge employee engagement and satisfaction.
Responsibilities:
- Talent Management:
- Maintain company-wide policies and procedures to ensure compliance and alignment with best practices.
- Regularly update employee handbooks and internal documentation, ensuring all team members are informed of changes.
- Conduct quarterly pulse checks to gauge employee engagement and satisfaction, taking action independently based on survey results.
- Manage company and employee holidays and vacations, including birthdays and anniversaries.
- Collaborate with IT and office teams to ensure proper maintenance and upgrades of equipment as necessary.
- Maintain accurate and up-to-date employee records, ensuring compliance with all local, state, and federal regulations.
- Provide administrative support to company executives, including managing calendars, booking travel, and scheduling meetings.
Recruiting & Onboarding:
- Collaborate to assist in recruiting efforts, including job postings, coordinating interviews, and managing candidate communications.
- Help with screening resumes, scheduling interviews, and organizing feedback from hiring managers to facilitate smooth decision-making.
- Design and execute effective onboarding and offboarding processes that align with AssistIQ culture and values.
- Coordinate with relevant departments to ensure all required paperwork, equipment, and training are completed.
- Oversee the procurement, distribution, and tracking of office equipment for new and current employees.
Culture & Events:
- Plan and execute events to foster team spirit and cohesiveness, including virtual socials.
Office & Vendor Management:
- Manage and be the point person for our Montreal office, including managing office relationships, organizing team member access and memberships, and operational requirements.
- Manage relationships with office suppliers and service providers.
- Manage company hardware for customers, including storage, access, and shipping.
Performance Management:
- Support performance reviews and processes.
- Help develop programs to recognize and reward exceptional performance and contributions.
Qualifications:
- Diploma in HR from an accredited college or university in North America.
- Proven experience in HR functions and a track record of managing recruitment campaigns.
- 2-3 years of human resource management experience is preferred.
- Proficiency in HR software and familiarity (or ability to quick learn) labour laws and practices in both Canada and the US.
- Ability to handle sensitive information with the utmost discretion.
You may be a great fit if you:
- Have strong organizational skills with the ability to manage multiple tasks and projects independently.
- Have exceptional interpersonal and communication skills with a positive, contagious mindset.
- Are adept at planning and budget management for recruitment and team events.
- Are a creative problem-solver with a focus on results, teamwork, and professionalism.
- Are flexible and adaptable and eager to grow with the role as the company evolves.
- Are able to navigate difficult conversations with the team and can provide direct feedback when needed.
- Bonus: previous experience at a high-growth, fast-paced startup.
Our core values:
- Customer Centricity: We actively learn about our customers' pain points to understand their needs and deliver technology solutions that exceed their expectations.
- Transparency & Inclusivity: We act with integrity, creating space for new ideas and sharing information about our progress, challenges, and decision-making processes.
- Agility & Flexibility: We iterate with speed, challenging the status quo and seeking continuous improvement to respond to our customer needs and market changes.
- Accountability and Collaboration: We foster a culture of responsibility and display curiosity, grit, and passion to achieve our objectives, individually and as a team.
- Social Responsibility: We prioritize environmental impact by making responsible choices and developing products that make the healthcare industry more sustainable.
