Logistics Operations Manager

10 hours ago

Montreal, Quebec, Canada Lineage Logistics Full time
Job Description

In this challenging role, you will be responsible for overseeing warehouse operations and ensuring the efficient processing of customer orders. As a key member of our team, you will work closely with other departments to identify areas for improvement and implement process changes.

Key Responsibilities
  • Safety and Compliance:
    • Lead and promote a culture where health and safety is the top priority, providing leadership and support for health and safety initiatives at the facility.
    • Work with the warehouse team to ensure compliance with the company's health and safety policies and related legislation.
  • People Leadership:
    • Lead daily warehouse operations by prioritizing activities and providing leadership, coaching, and direction to the warehouse team, aligning departmental efforts to the vision, mission, strategy, and culture.
    • Assist in developing and leading regular site communication sessions to review safety initiatives, site performance, and other local initiatives.
    • Monitor, measure, coach, and develop direct reports' performance, ensuring adherence to policies and procedures, providing recognition, evaluating and giving feedback on performance, addressing complaints, and resolving problems.
  • Customer Experience:
    • Lead the team in providing exceptional service to all customers, both internal and external, striving to continuously improve the customer experience.
    • Measure and report on customer experience standards and metrics for all accounts and work with the facility team to meet or exceed these standards.
  • Operational Excellence:
    • Establish operational goals and priorities in partnership with the manager, warehousing solutions.
    • Track key performance indicators (KPIs) by shift to monitor performance and work with the manager, warehousing solutions to review KPIs regularly and make adjustments and improvements according to results.
    • Manage inventory, including ensuring proper stock rotation, assisting in physical inventory counts as required, conducting reconciliations, and supervising the checking of incoming and outgoing freight for proper counts and codes.
    Requirements
    • Minimum of two (2) years of experience in a frontline supervisory role in a warehouse/logistics environment.
    • University or college education, preferably in operations, logistics, or a related field.
    • First aid certification is an asset.
    • Excellent people leadership abilities and dedication to continuous improvement.
    • A hands-on and team-oriented work style with a positive demeanor.
    Salary Range:

$65,000 - $85,000 per year, depending on experience.

Benefits:
  • Safe and stable work environment.
  • Medical, dental, and basic life and disability insurance benefits.
  • RRSP matching and paid time off.
About Lineage Logistics:

We are a growing organization dedicated to providing exceptional service to our customers. Our employees are the backbone of our success, and we offer opportunities for growth and development within our company.

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