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Shift Supervisor

2 months ago

Calgary, Alberta, Canada Summit House Full time
{"title": "Shift Supervisor", "content": "

Job Summary

The Shift Supervisor is a key role in ensuring the smooth operation of our store. As a Shift Supervisor, you will be responsible for assisting management in monitoring the day-to-day activities of subordinates, aiding in monitoring associate productivity, assigning responsibility for specified work and/or functional activities within the framework set by management, giving work directions, and monitoring scheduling for adequate shift coverage.

Key Responsibilities

  • Monitor and observe the day-to-day activities of subordinates, coordinate breaks for hourly associates, and keep management informed of area activities and any significant problems.
  • Complete opening, daily and closing procedures/checklists in accordance with company policies/procedures.
  • Coordinate with management for on-the-job training of new associates.
  • Operate cash register and void transactions as needed while following all HMSHost cash handling policies and procedures, and maintain proper security of cash at all times.
  • Transfer supplies and equipment between storage and work areas by hand or use of a hand truck.
  • Implement product rotation based on product code dates in warehouse and concepts, order product and participate in physical inventory counts as required.
  • Resolve customer complaints in a manner consistent with company policy, and with customer satisfaction in mind.
  • Practice excellent food safety and sanitation practices and comply with HACCP standards.
  • Monitor compliance with safety guidelines, build awareness about safety, and report any safety concerns to management.

Requirements

  • Requires a High School diploma or equivalent (GED).
  • Requires a minimum of 6 months supervisory/lead experience.
  • Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers.
  • Food and beverage, cash handling, and customer service experience preferred.
  • Requires the ability to bend, twist, and stand to perform normal job functions.
  • Requires the ability to lift and/or move up to 40 lbs.
  • Frequently immerses hands in water and water diluted with chemical solutions.

Benefits

  • Competitive compensation.
  • Flexible spending account for health expenses.
  • 401(k) retirement savings plan.
  • Paid Vacation.
  • Employee and family members comprehensive benefits including medical, dental, vision care, long term disability, short term disability, and life insurance.
  • Credit Union Membership.
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