Shift Manager

1 month ago

Calgary, Alberta, Canada Starbucks Full time

Job Summary

The Shift Supervisor is a key role in ensuring the smooth operation of our store. As a Shift Supervisor, you will be responsible for assisting management in monitoring the day-to-day activities of subordinates, aiding in monitoring associate productivity, assigning responsibility for specified work and/or functional activities within the framework set by management, giving work directions, and monitoring scheduling for adequate shift coverage.

Key Responsibilities

  • Monitor and observe the day-to-day activities of subordinates, coordinate breaks for hourly associates, and keep management informed of area activities and any significant problems.
  • Complete opening, daily and closing procedures/checklists in accordance with company policies/procedures.
  • Coordinate with management for on-the-job training of new associates.
  • Operate cash register and void transactions as needed while following all HMSHost cash handling policies and procedures, and maintain proper security of cash at all times.
  • Transfer supplies and equipment between storage and work areas by hand or use of a hand truck.
  • Implement product rotation based on product code dates in warehouse and concepts, order product and participate in physical inventory counts as required.
  • Resolve customer complaints in a manner consistent with company policy, and with customer satisfaction in mind.
  • Practice excellent food safety and sanitation practices and comply with HACCP standards.
  • Monitor compliance with safety guidelines, build awareness about safety, and report any safety concerns to management.

Requirements

  • Requires a High School diploma or equivalent (GED).
  • Requires a minimum of 6 months supervisory/lead experience.
  • Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers.
  • Food and beverage, cash handling, and customer service experience preferred.
  • Requires the ability to bend, twist, and stand to perform normal job functions.
  • Requires the ability to lift and/or move up to 40 lbs.
  • Frequently immerses hands in water and water diluted with chemical solutions.

Equal Opportunity Employer

HMSHost is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a work environment that is inclusive and respectful of all employees.

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