Bilingual Customer Experience Representative

1 month ago

Vancouver, British Columbia, Canada Intiveo Full time
Bilingual Customer Experience Role

We're seeking an experienced and driven Bilingual Customer Experience Agent (French/English) to join our growing team. This is an ideal opportunity for someone who is passionate about delivering exceptional customer service.

About the Role

As a Bilingual Customer Experience Agent, you will be a part of our Customer Experience team, working alongside talented customer success managers and onboarding managers to provide outstanding support to Intiveo's new and existing clients.

Key Responsibilities

  • Handling inbound customer inquiries and support requests in both written and verbal French and English
  • Proactively reaching out to customers that require assistance or account reviews
  • Communicating directly with customers to identify their goals, direct them to best practices and answer product questions
  • Assisting in developing best practices for handling support requests
  • Assisting the Team Lead in retention and upselling
  • The working hours are between 8:30am - 5:00pm PST daily

Requirements

  • Minimum 2 years' experience in a customer-facing support role in a SaaS environment.
  • You are an excellent bilingual communicator – both written and verbal French and English.
  • Experience with customer support software (Zendesk).
  • Strong business, operational and technical aptitude.
  • Comfortable working in a fast-paced, scaling SaaS company

About Intiveo

At Intiveo, we are committed to creating a culture that is inclusive and welcoming of different perspectives, life experiences, cultures and identities. We believe that our differences make us stronger and that many unique perspectives, experiences and backgrounds make for better ideas and more well-rounded decisions.

Want to learn more about our culture? Check out our Culture Book here

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