Restaurant Operations Manager

2 weeks ago


Whitby, Canada DAIRY QUEEN Full time
Job Description

We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at DAIRY QUEEN. The ideal candidate will have excellent leadership and communication skills, with the ability to motivate and inspire our staff to deliver exceptional customer service.

About the Role

This is a permanent position, working 35 hours per week. We offer a competitive salary of $60,000 per year, which is commensurate with experience.

The successful candidate will be responsible for supervising and coordinating the activities of our food service staff, ensuring that all tasks are completed efficiently and effectively. They will also be responsible for training staff in job duties, sanitation and safety procedures, as well as estimating ingredient and supplies required for meal preparation.

Responsibilities
  • Establish and implement effective methods to meet work schedules and ensure seamless operations.
  • Supervise and train staff in job duties, including food preparation and presentation.
  • Estimate and order ingredients and supplies to meet demand.
  • Hire and manage a team of food service staff.
  • Prepare and manage budgets to ensure financial efficiency.
  • Address customer complaints and concerns in a professional and courteous manner.
Requirements
  • Degree or equivalent experience in hospitality or a related field.
  • Minimum 7 months of experience in a similar role.
  • Excellent leadership and communication skills.
  • Able to work under pressure and maintain a fast-paced environment.
  • Physical demands include sitting, standing, walking, and attention to detail.
Work Environment

This role requires working in a fast-paced restaurant environment, where flexibility and adaptability are essential. The successful candidate must be able to work independently and as part of a team, with a strong focus on delivering exceptional customer service.



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