Restaurant Operations Director

1 month ago

Whitby, Canada Wendy's Restaurant Full time

We are seeking a highly skilled Restaurant Operations Director to join our team at Wendy's Restaurant. This is a permanent position, with a work term of 35 hours per week. The ideal candidate will have a secondary (high) school graduation certificate and 1-2 years of experience in restaurant management.

About the Role

The Restaurant Operations Director will be responsible for evaluating daily operations, monitoring staff performance, recruiting staff, setting schedules, training staff, and determining service offerings. They will also conduct performance reviews, cost products, organize inventory, ensure health and safety regulations are followed, negotiate supplier arrangements, participate in marketing plans, address customer complaints, provide customer service, and plan daily operations.

Responsibilities
  • Evaluate and monitor daily restaurant operations to ensure efficiency and quality.
  • Recruit, train, and develop high-performing staff to deliver exceptional customer experiences.
  • Set clear goals and expectations for staff performance, providing regular feedback and coaching.
  • Determine menu offerings and pricing strategies to drive sales and profitability.
  • Negotiate with suppliers to secure the best prices and terms for food, beverages, and other essential items.
  • Develop and implement marketing plans to attract and retain customers.
  • Ensure compliance with health and safety regulations, maintaining a clean and safe environment for customers and staff.
  • Manage financial resources effectively, controlling costs and maximizing profitability.
  • Foster strong relationships with customers, responding promptly to concerns and issues.
  • Stay up-to-date with industry trends, best practices, and regulatory requirements to maintain a competitive edge.
Requirements
  • Secondary (high) school graduation certificate.
  • 1-2 years of experience in restaurant management or a related field.
  • Strong leadership and communication skills, with the ability to motivate and inspire staff.
  • Excellent problem-solving and analytical skills, with the ability to make informed decisions.
  • Proven track record of achieving sales and profit targets.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
Working Conditions

This role requires working in a fast-paced restaurant environment, with a combination of sitting, standing, walking, and lifting. The successful candidate must be able to handle physical demands, including standing for extended periods, and meeting tight deadlines.

What We Offer
  • A competitive salary of $45,000 - $60,000 per year, based on experience.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A dynamic and supportive work environment, with opportunities for growth and advancement.

We are an equal opportunities employer, committed to diversity and inclusion. We welcome applications from candidates who share our values and are passionate about delivering exceptional customer experiences.

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