Current jobs related to Resort Ambassador - Whistler, British Columbia - Four Seasons Hotels and Resorts
-
Overnight Guest Services Ambassador
2 months ago
Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full timeAbout Four Seasons Hotels and Resorts:Four Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service and luxurious experiences. Our company culture is built on a foundation of respect, empathy, and a passion for delivering unforgettable moments to our guests.About the Role:We are seeking a highly skilled...
-
Overnight Guest Services Ambassador
2 months ago
Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full timeAbout Four Seasons Hotels and Resorts:Four Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service and luxurious experiences. Our company culture is built on a foundation of respect, empathy, and a passion for delivering unforgettable moments to our guests.About the Role:We are seeking a highly skilled...
-
Whistler, British Columbia, Canada Vail Resorts Full timeCompany Overview:Vail Resorts is a world-leading mountain resort operator with 42 resorts in 15 states and three countries. Our mission is to provide an Experience of a Lifetime to our guests. We prioritize strategic communications and PR efforts to promote Vail Resorts and its values, each of our world-class resorts, and the Epic Pass.Job Summary:As the...
-
Guest Services Ambassador
3 weeks ago
Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full timeAbout Four SeasonsFour Seasons Hotels and Resorts is a world-renowned luxury hospitality company that strives to deliver exceptional guest experiences through a commitment to excellence and a passion for innovation. Our team members around the world are dedicated to creating unforgettable moments for our guests, residents, and partners.About the RoleWe are...
-
Overnight Guest Services Ambassador
2 months ago
Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full timeAbout Four Seasons:Four Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service, luxurious amenities, and unparalleled guest experiences. Our team of dedicated professionals is committed to creating unforgettable moments for our guests, residents, and partners.About the Location:Whistler, British...
-
Overnight Guest Services Ambassador
2 months ago
Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full timeAbout Four Seasons:Four Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service, luxurious amenities, and unparalleled guest experiences. Our team of dedicated professionals is committed to creating unforgettable moments for our guests, residents, and partners.About the Location:Whistler, British...
-
Overnight Guest Services Ambassador
2 weeks ago
Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full timeAbout Four Seasons:Four Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service and luxurious experiences. As a key member of our team, you will have the opportunity to create lasting impressions on our guests and contribute to the success of our iconic properties.About the Role:We are seeking a highly...
-
Customer Experience Ambassador
2 weeks ago
Whistler, British Columbia, Canada Travel + Leisure Co Full timeWe Put the World on VacationAt Travel + Leisure Co., our mission is to deliver exceptional experiences for millions of travelers worldwide. As a Guest Services Associate, you will play a vital part in making guests' vacations memorable from registration to checkout.Key Responsibilities:Extend hospitality with heart in everything you do, from sharing...
-
Guest Experience Ambassador
4 weeks ago
Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full timeAbout Four Seasons:Four Seasons Hotels and Resorts is a world-renowned hospitality company that prides itself on delivering exceptional guest experiences. Our team members are the backbone of our success, and we're committed to creating a world-class employee experience that enables them to deliver unforgettable moments for our guests.About the Role:We're...
-
Guest Experience Ambassador
4 weeks ago
Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full timeAbout Four Seasons:Four Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service and luxurious experiences. Our team members are the driving force behind our success, and we're committed to creating a world-class employee experience that fosters growth, innovation, and teamwork.About the Role:We're...
-
Guest Experience Ambassador
4 weeks ago
Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full timeAbout Four Seasons:Four Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service and luxurious experiences. Our team members are the driving force behind our success, and we're committed to creating a world-class employee experience that fosters growth, innovation, and teamwork.About the Role:We're...
-
Guest Experience Ambassador
4 weeks ago
Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full timeAbout Four Seasons:Four Seasons Hotels and Resorts is a world-renowned hospitality company that prides itself on delivering exceptional guest experiences. Our team members are the backbone of our success, and we're committed to creating a world-class employee experience that enables them to deliver unforgettable moments for our guests.About the Role:We're...
-
Guest Experience Ambassador
4 weeks ago
Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full timeAbout Four Seasons:Four Seasons Hotels and Resorts is a world-renowned hospitality company that prides itself on delivering exceptional guest experiences. Our team members are the backbone of our success, and we're committed to creating a work environment that fosters growth, creativity, and innovation.About the Role:We're seeking a highly skilled Guest...
-
Guest Experience Ambassador
4 weeks ago
Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full timeAbout Four Seasons:Four Seasons Hotels and Resorts is a world-renowned hospitality company that prides itself on delivering exceptional guest experiences. Our team members are the backbone of our success, and we're committed to creating a work environment that fosters growth, creativity, and innovation.About the Role:We're seeking a highly skilled Guest...
-
Guest Experience Ambassador
4 weeks ago
Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full timeAbout Four Seasons:Four Seasons Hotels and Resorts is a world-renowned hospitality company that prides itself on delivering exceptional guest experiences. Our team members are the backbone of our success, and we're committed to creating a work environment that fosters growth, creativity, and innovation.About the Role:We're seeking a highly skilled Guest...
-
Guest Experience Ambassador
4 weeks ago
Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full timeAbout Four Seasons:Four Seasons Hotels and Resorts is a world-renowned hospitality company that prides itself on delivering exceptional guest experiences. Our team members are the backbone of our success, and we're committed to creating a work environment that fosters growth, creativity, and innovation.About the Role:We're seeking a highly skilled Guest...
-
Guest Experience Ambassador
4 weeks ago
Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full timeAbout Four Seasons:Four Seasons Hotels and Resorts is a world-renowned hospitality company that prides itself on delivering exceptional guest experiences. Our team members are the backbone of our success, and we're committed to creating a work environment that fosters growth, creativity, and innovation.About the Role:We're seeking a highly skilled Guest...
-
Overnight Guest Services Ambassador
2 weeks ago
Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full timeAbout Four Seasons:Four Seasons Hotels and Resorts is a world-renowned hospitality company that prides itself on delivering exceptional guest experiences. Our team members around the world create unforgettable moments for our guests, residents, and partners through a commitment to luxury with genuine heart.About the Role:We are seeking a highly skilled and...
-
Overnight Guest Services Ambassador
2 weeks ago
Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full timeAbout Four Seasons:Four Seasons Hotels and Resorts is a global leader in luxury hospitality, known for its exceptional service and authentic experiences. Our team members around the world create unforgettable moments for our guests, residents, and partners through a commitment to luxury with genuine heart.About the Role:We are seeking a highly skilled and...
-
Overnight Guest Services Ambassador
2 weeks ago
Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full timeAbout Four Seasons:Four Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service and luxurious experiences. Our team members are the backbone of our success, and we're seeking a skilled Overnight Guest Services Attendant to join our dynamic team at Four Seasons Resort & Residences Whistler.About the...
Resort Ambassador
2 months ago
About Four Seasons:
Four Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service and luxurious experiences. Our company culture is built on a foundation of teamwork, innovation, and a passion for delivering unforgettable guest experiences.
About the Role:
We are seeking a highly skilled and experienced Concierge to join our team at Four Seasons Resort & Residences Whistler. As a Concierge, you will be responsible for providing exceptional guest service, responding to guest requests, and creating memorable experiences for our guests.
Key Responsibilities:
- Respond to guest requests and provide personalized recommendations to enhance their stay.
- Greet and register hotel guests, providing information about accommodations and establishing payment methods.
- Utilize computerized or manual systems to review and manage daily record sheets, guest accounts, receipts, and vouchers.
- Collaborate with guests pre-arrival and during their stay to understand preferences and offer insightful recommendations.
- Conduct pre-arrival processes, contacting future guests to arrange services such as Wine Tastings, Dining Reservations, shipping packages, transportation, and researching various vendors.
- Follow up with guests pre-arrival, ensuring a response within 72 hours.
- Manage all guest interactions with the utmost hospitality and professionalism, accommodating special requests when possible.
- Maintain constant communication with guests through our messenger app, providing immediate responses and proper closure of interactions.
- Address and resolve customer complaints, assisting with inquiries about hotel services, hours of operation, key personnel, in-house events, and directions.
- Engage with guests in person and by phone, adhering to Brand standards.
- Answer guest calls and provide appropriate directions in the absence of a Communication Operator.
- Ensure that concierge desk materials, including information on restaurants, museums, attractions, maps, and local activities, are updated and current.
- Possess extensive knowledge of Whistler activities, and establish contacts with vendors to provide information, ticketing, and reservations for guests.
- Perform additional duties as assigned by the Concierge Manager and Front Desk Manager.
Requirements:
- Preferred background in luxury hotel Front Office, Concierge, or Guest Services.
- Previous experience with Opera PMS is a plus.
- Essential ability to quickly and positively establish rapport.
- Knowledge of Whistler and surrounding areas is highly desirable but not mandatory.
- Demonstrated strong written and oral presentation skills.
- Capacity to multitask in a high-volume and demanding environment.
- Priority consideration for current Four Seasons employees, bilingual candidates, and those with prior luxury hotel/environment experience.
- Proficiency in the English language, both written and oral, is mandatory.
- Commitment to excellent service and teamwork.
- Strong attention to detail and the ability to thrive in a fast-paced environment.
- Must be eligible to work in Canada.
What We Offer:
- Access to affordable shared staff accommodation.
- Employee theme recognition days and events.
- Complimentary meal per shift in our employee dining room.
- Paid time off; vacation days and additional floating holidays per year.
- Excellent training and development program.
- Discovery Nights at Four Seasons worldwide.
