Supervisor - Full Time

2 months ago

Oakville, Ontario, Canada Genuine Canadian Corporation Full time

About Genuine Canadian Corporation

Genuine Canadian Corporation is a leading North American apparel retailer exclusively for babies and young children, encompassing Carter's, OshKosh B'gosh, Skip*Hop, and Little Planet brands. We're the #1 most-purchased children's clothing brand, and we've become an industry leader by providing quality products and lasting careers for our team.

Our Culture

We've kept our close-knit culture since our founding, and we invest in our teams with training and development programs, so we all succeed together. A Genuine Canadian Corporation career doesn't feel like a job. It feels like connections, between customers, teams, and families. Caring, teamwork, flexibility, and growth are what make us different.

What We Offer

  • Schedules that fit your life, allowing you to maintain balance and focus on all aspects of your life.
  • Benefits and perks that make life better, including health benefits, mental health benefits, a 30% discount on our brands, referral bonuses, and much more
  • Paid time off, holidays, and parental leave, as well as adoption assistance, charitable matching gifts, and much more
  • The opportunity to build skills and grow as an individual, with professional and personal development to shape your career.
  • Development programs to help you grow in your current role and beyond.

Job Summary

We're seeking a Full Time Supervisor to join our team. As a Full Time Supervisor, you will be the first face of the brand for growing families. You'll congratulate new parents and grandparents, introduce them to our new baby essentials, help prepare them for the first day of school, and all the big and little moments on their parenting journey.

Key Responsibilities

  • Become a product and brand expert of our brands to help families navigate every moment from preemie to size 14.
  • Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits.
  • Maintain a genuine customer focus on the sales floor.
  • Foster a positive, safe, and inclusive environment for employees and customers.
  • Consistently model service standards and omni-channel experience while coaching others to success.
  • Lead and execute an assigned business focus area through planning and detailed follow through.
  • Perform Leader on Duty supervisor responsibilities by driving results and responding to customer concerns timely and with an appropriate resolution.
  • Utilize customer feedback to identify areas of opportunity to implement actions to drive results.
  • Build customer loyalty through Company sponsored programs.
  • Offer consistent, in the moment feedback to store team and raise performance concerns to Store Manager.
  • Recognize exceptional performance through positive reinforcement and appreciation.
  • Support store team with Asset Protection through a consistent level of customer service, safety awareness, and operational controls.

Requirements

  • A positive and solutions-oriented mindset.
  • Effective and professional verbal and written communication skills.
  • The ability to manage multiple tasks at once.
  • Proficient computer and technology skills (Outlook, Excel, Web navigation, etc.).
  • A variety of skills and experiences.
  • A high school diploma.

Physical Demands

  • Lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling.
  • Stand or walk for extended periods of time; climb up and down a ladder.
  • Provide availability that may include days, nights, weekends, and holidays as scheduled, with a minimum of two closing shifts a week.

Equal Opportunity Employer

Genuine Canadian Corporation is an equal opportunity employer and encourages all interested and qualified candidates to apply. Should you require any kind of accommodation, please do not hesitate to contact us.

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