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Hotel Operations Manager

2 months ago

Penticton, British Columbia, Canada Sahara Courtyard Inn (1995) Ltd. Full time
Job Summary

We are seeking a highly skilled and experienced Hotel Operations Manager to join our team at Sahara Courtyard Inn (1995) Ltd. The successful candidate will be responsible for overseeing the daily operations of our hotel, ensuring that all aspects of the business run smoothly and efficiently.

Key Responsibilities
  • Develop and Implement Policies and Procedures

The Hotel Operations Manager will be responsible for developing and implementing policies and procedures for daily operations, ensuring that all staff are aware of and adhere to these policies.

Recruit and Hire Staff

The successful candidate will be responsible for recruiting and hiring staff, including front desk staff, housekeeping staff, and other hotel personnel.

Supervise Staff

The Hotel Operations Manager will be responsible for supervising staff, including conducting performance reviews, providing feedback, and addressing any issues that may arise.

Negotiate with Suppliers

The successful candidate will be responsible for negotiating with suppliers for the provision of materials and supplies, ensuring that the hotel receives the best possible deals.

Conduct Training Sessions

The Hotel Operations Manager will be responsible for conducting training sessions for staff, ensuring that they are equipped with the skills and knowledge needed to perform their jobs effectively.

Perform Front Desk Duties

The successful candidate will be responsible for performing front desk duties, including checking in guests, handling customer complaints, and resolving any issues that may arise.

Implement Marketing Activities

The Hotel Operations Manager will be responsible for implementing marketing activities, including social media marketing, email marketing, and other promotional activities.

Arrange for Maintenance

The successful candidate will be responsible for arranging for maintenance activities, including repairs, renovations, and other maintenance tasks.

Enforce Policies and Procedures

The Hotel Operations Manager will be responsible for enforcing policies and procedures, ensuring that all staff are aware of and adhere to these policies.

Address Customer Complaints

The successful candidate will be responsible for addressing customer complaints, ensuring that all issues are resolved promptly and efficiently.

Establish Work Schedules

The Hotel Operations Manager will be responsible for establishing work schedules, ensuring that all staff are aware of their duties and responsibilities.

Organize and Maintain Inventory

The successful candidate will be responsible for organizing and maintaining inventory, ensuring that all supplies and materials are available when needed.

Requirements
  • Education

The successful candidate will have a college, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years.

Work Setting

The Hotel Operations Manager will work in a fast-paced environment, with a focus on customer service and satisfaction.

Computer and Technology Knowledge

The successful candidate will have knowledge of MS Word, MS Excel, and MS Office.

Work Conditions and Physical Capabilities

The Hotel Operations Manager will work in a standing position for extended periods, with a focus on attention to detail and multitasking.

Personal Suitability

The successful candidate will have excellent client focus, efficient interpersonal skills, excellent oral communication, excellent written communication, flexibility, initiative, and team player skills.

Experience

The successful candidate will have 2 years to less than 3 years of experience in a similar role.