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Customer Service Team Lead
1 month ago
Job Summary
The Customer Service Supervisor will be responsible for leading a team of customer service representatives to deliver exceptional service to Graymont's customers. The ideal candidate will have a proven track record of team building, people development, and leadership skills.
Key Responsibilities
- Manage and develop a team of customer service representatives to ensure they consistently deliver high-quality service.
- Develop and measure key performance indicators to track and evaluate customer service performance.
- Support the Customer Service Manager in implementing standards and processes with the customer service team.
- Coordinate team operations and resources to improve operational performance.
- Monitor workload and performance, and address learning and development needs of team members.
Requirements
- 5-7 years' experience in customer service, inside sales, and transportation.
- Proven team building, people development, mentoring, and leadership skills.
- Excellent verbal and written communication and time management skills.
- Dedicated and passionate for service excellence by focusing on customer needs.
- Demonstrated high level of expertise in JDE Order Management, Transportation, and other business process tools.
Working Conditions
The Customer Service Supervisor will be required to work in a fast-paced environment with frequent changes. The ideal candidate will be flexible, available, and able to set priorities effectively.
