Heavy Equipment Maintenance Supervisor
6 days ago
At Toromont Cat, we are seeking a highly skilled Heavy Equipment Maintenance Supervisor to join our team in Rainy River, Ontario. The successful candidate will have the opportunity to work with one of the safest organizations in the industry, where safety and well-being are top priorities.
About the Role:
- We are offering a competitive salary of $85,000 - $110,000 per year, depending on experience.
- The role involves leading a team of field service technicians to ensure efficient and knowledgeable customer service.
- You will be responsible for providing direction to the team, ensuring consistent implementation of policies and procedures.
- This leader must foster a sense of urgency and encourage team efforts to drive growth and customer satisfaction.
Key Responsibilities:
- Model safe work behaviors and ensure compliance with established customer safety rules.
- Provide excellent customer service as key contact for remote and field service requirements.
- Promote customer satisfaction, follow up on repairs, and collaborate with other departments to deliver high-level service.
- Train and coach team members to meet and exceed customer and business expectations.
- Manage work-in-progress (WIP) and contamination control.
- Investigate and report accidents or near misses.
- Identify and resolve issues by initiating corrective actions.
- Encourage continuous improvement for remote field operations through regularly scheduled meetings and associated training.
Requirements:
- Post-secondary education or demonstrated Caterpillar parts and service experience.
- A solid technical aptitude for heavy equipment, Caterpillar, competitive product lines, and current marketplace industry knowledge.
- Knowledge of CAT Corporate Web Navigation, DBS, SIS, or experience with Toromont operations would be an asset.
- A valid Driver's License is required.
What We Offer:
- A collaborative and dynamic work environment.
- Opportunities for continuous learning and growth.
- A comprehensive benefits package.
- An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada.
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