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Hotel Operations Director

2 months ago

Vancouver, British Columbia, Canada Evergreen Hospitality Group Full time
{"Job Title": "Hotel Operations Director", "Company Overview": "Evergreen Hospitality Group is a leading hospitality and tourism group in British Columbia, operating over 20 properties across the province.", "Job Description": "We are seeking an experienced Hotel Operations Director to join our team at one of our properties on Vancouver Island or the Sunshine Coast. The successful candidate will provide hands-on leadership, coaching, and guidance to our staff to deliver exceptional guest experiences and drive business performance.", "Responsibilities": "
\t* Oversees day-to-day operations, including front-of-house and back-of-house functions
\t* Plays an active role in front desk operations, providing top-notch service and setting the bar for other staff
\t* Reinforces our service culture by role modeling best practices and providing guidance to staff
\t* Handles complaints, settles disputes, and resolves conflicts
\t* Serves as primary point of contact for group business
\t* Monitors the physical property to maintain quality standards and identifies opportunities for improvement
\t* Interacts with customers to obtain feedback and works with other departments to improve current practices
\t* Manages staffing and scheduling across all departments
\t* Ensures regular communication with employees to create awareness of business objectives and recognize performance
\t* Develops a thorough understanding of the competitive landscape to ensure our property is effectively positioned in the market
", "Requirements": "
\t* Experienced hospitality professional with a can-do attitude
\t* Strong customer service and attention to detail
\t* Leadership skills to build a high-performing team
\t* Self-motivated and continuously strives to exceed expectations
\t* Acts with integrity and leads by example
\t* Past experience as an Operations/Front Desk Manager in the hospitality industry
", "What We Offer": "Evergreen is an equal opportunity employer committed to diversity, inclusion, and equitable access to opportunities. Accommodations are available upon request for candidates taking part in the selection process.", "How to Apply": "For more information, please visit our website.", "Language": "en-US"}